Warehouse Administrative Assistant

Port of Morrow; Boardman (OR); On-site; USD 38,000 - 48,000; Full time

Job summary

Port of Morrow in Boardman, Oregon is seeking a customer service specialist to respond to inquiries, process orders and handle complaints in a prompt, courteous and effective manner.

You will prepare shipping and order picking paperwork, run stock reports, coordinate last-minute shipping with Transportation and Warehouse, track orders, and maintain accurate paperwork and files.

Qualifications

• 2 to 4 years high profile customer service.
• Computer literate with Warehouse Management Systems experience.
• Proficient in Microsoft Office 365.
• Excellent phone manner and listening skills.
• Able to work in a fast-paced environment.
• Ability to handle multiple customers at once and take direction.

Responsibilities

• Process and input all customer orders.
• Prepare shipping/order picking paperwork for warehouse personnel.
• Run stock reports to check for product availability.
• Generate all related paperwork and information for customer work orders.
• Coordinate last minute shipping requests with Transportation and Warehouse.
• Add new items / edit current items.
• Track orders and notify customers of activity.
• Verify all OS&D before sending.

Skills

Customer service

Computer literacy

Warehouse Management Systems

Microsoft Office 365

Phone etiquette

Multitasking

Teamwork

Fast-paced environment

Education

High school or equivalent

2-4 years office experience

Tools

Warehouse Management Systems

Microsoft Office 365

Job description

Job Summary

Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.

Specific Duties:

• Process and input all customer orders
• Prepare shipping/order picking paperwork for warehouse personnel.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests.
• Coordinate special, last minute shipping requests with the Transportation and Warehouse
• Add new items / edit current items..
• Track orders as required and notify customers of any activity concerning their order.
  
• Verify all OS&D before sending

Relationships

Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, shipments, inventory counts, etc. in a courteous and efficient manner.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate procedure manual that details the processing requirements for each account.

Preferred Education/Experience/Additional Skills:

• 2 to 4 years high profile customer service.
• Computer Literate, Internet Savvy, Warehouse Management Systems
• Microsoft office 365
• Excellent phone manner and listening skills
• Flexibility, initiative and trouble shooting skills.
• Ability to take direction from multiple customers at once.
• Ability to work in a fast-paced environment.
• Ability to work independently or with a team.

Education:

• High school or equivalent
• 2-4 years office experience

Shift / Hours:

• Saturday- Tuesday
• 630AM-5PM