Wanderlust Reservations Specialist

Hotel Valley Ho; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality’s Hotel Valley Ho in Scottsdale, AZ, seeks a Reservations Agent to deliver exceptional service and seamless bookings for our vibrant resort. You will greet guests, take reservations, and communicate guest needs across departments to ensure a memorable stay.

The role emphasizes accuracy, friendliness, and revenue-minded service, with opportunities to grow within a world-class property and a diverse portfolio of brands.

Qualifications

• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Excellent verbal and written communication skills.
• An outgoing and engaging personality.
• Computer skills.

Responsibilities

• Help guests discover and book their Wanderlust experience.
• Answer calls and greet guests from around the world in a friendly manner.
• Make guest reservations for all resort accommodations.
• Ensure accuracy of reservations and communicate requests to appropriate departments.
• Upsell resort amenities to maximize revenue and guest satisfaction.
• Generate and audit daily reservations reports.

Skills

Communication skills

Computer skills

Outgoing personality

Education

High School Diploma or equivalent

Job description

Pyramid Global Hospitality’s Hotel Valley Ho in Scottsdale, AZ, seeks a Reservations Agent to deliver exceptional service and seamless bookings for our vibrant resort. You will greet guests, take reservations, and communicate guest needs across departments to ensure a memorable stay.

The role emphasizes accuracy, friendliness, and revenue-minded service, with opportunities to grow within a world-class property and a diverse portfolio of brands.