Front Desk Agent - Hotel Valley Ho

BENCHMARK; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with company match

Recognition programs

Equal opportunity employer

Job summary

Hotel Valley Ho in Scottsdale, AZ, seeks a motivated Front Desk team member who uses their engaging personality to create memorable first impressions and WOW guests with exceptional service.

The role emphasizes guest check-in/out, handling requests, and coordinating with hotel departments to ensure a smooth experience while representing Pyramid Global Hospitality and BENCHMARK's standards.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and showing sincere interest.
• Check guests in, ensuring proper credit is received, noting special requests, and establishing accurate information.
• Help resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to the manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Engaging personality

Excellent verbal and written comms

Fast-paced work capacity

Stand for long shifts

Computer skills

Education

High school diploma

Tools

Computer skills

Job description

Job Overview

Hotel Valley Ho, part of Pyramid Global Hospitality, is located in Scottsdale, Arizona. We are looking for a highly motivated individual to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests and loves to “WOW” people through exceptional service.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide exceptional customer service by being engaging and showing sincere interest.
• Check guests in, ensuring proper credit is received, noting special requests, and establishing accurate information.
• Help resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to the manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Compensation & Benefits

• Compensation is based on a wide array of factors including skill set, experience, and location.
• 401(k) plan with company match.
• Recognition programs tailored to celebrate achievements.
• Equal opportunity employer – Pyramid Global Hospitality is committed to diversity and inclusion.