Reservations Agent: Wanderlust Experiences & 401k Match

BENCHMARK; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Employee recognition programs

Job summary

Pyramid Global Hospitality is seeking a Reservations Agent at Hotel Valley Ho in Scottsdale, AZ. You will handle guest inquiries, book reservations, and promote resort amenities to maximize guest experience.

Requirements include a high school diploma or equivalent and excellent communication. Previous hotel/resort reservations experience is preferred; the role includes flexible shifts, including nights and weekends, with growth opportunities.

Qualifications

• Experience in hotel/resort reservations is preferred.
• Strong customer service mindset and professional communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Help guests discover and book reservations for resort accommodations.
• Answer calls and greet guests from around the world in a friendly, welcoming manner.
• Ensure accuracy of reservations and communicate guest requests to appropriate departments.
• Upsell available resort amenities and packages.
• Generate and audit daily reservations reports.
• Meet monthly ADR, conversion and revenue goals.

Skills

Customer service

Excellent communication

Sales techniques

Teamwork

Education

High school diploma or equivalent

Tools

Reservations software

Job description

Pyramid Global Hospitality is seeking a Reservations Agent at Hotel Valley Ho in Scottsdale, AZ. You will handle guest inquiries, book reservations, and promote resort amenities to maximize guest experience.

Requirements include a high school diploma or equivalent and excellent communication. Previous hotel/resort reservations experience is preferred; the role includes flexible shifts, including nights and weekends, with growth opportunities.