Walking With The Wounded – Veterans Liaison and Support Officer (VLSO)

Confederation of Service Charities; Location (WV); Hybrid; USD 40,425 - 53,901; Full time

Benefits offered by this job

Employee Assistance Programme

Bike 2 Work Scheme

Death in Service benefit

Travel Expenses

Competitive annual leave

Job summary

An organization supporting veterans seeks a Veterans Liaison and Support Officer to empower ex-service personnel in their journey to regain independence. The role involves working with clients in their homes, creating personalized support plans, and collaborating with local services. This full-time position offers an inclusive environment, competitive benefits, and opportunities for professional development. Applicants should have experience with vulnerable adults and possess strong communication skills. The position is home-based with daily travel required across Hertfordshire.

Qualifications

• Experience in supporting vulnerable adults with mental health issues.
• Ability to work independently and set priorities.
• Strong facilitation and analytical skills.

Responsibilities

• Empower ex-service personnel to regain independence.
• Provide intense support and create individualized support plans.
• Build relationships with local services and community.

Skills

Experience supporting vulnerable adults

Independent working

Strong communication skills

Job description

Walking With The Wounded – Veterans Liaison and Support Officer (VLSO)

Location: East of England covering Hertfordshire.

Based from home with daily travel within the region.

Hours: Full time 37.5 hours per week (e.g. Mon to Fri 9am to 5pm with half-an-hour unpaid lunch break)

Contract Type: Fixed term contract until end March 2029

Company benefits:

• Employee Assistance Programme
• Bike 2 Work Scheme
• Death in Service following successful completion of probation
• Travel Expenses
• Competitive annual leave plus Bank Holidays….

Do you have experience in supporting vulnerable adults and empowering them to move forward with their journey?

Walking With the Wounded (WWTW) supports those who have served in the British Armed Forces and their families, specialising in developing pathways to independence.

We currently have an exciting opportunity for a Veterans Liaison and Officer (VLSO) to join a team providing support to ex-armed forces personnel. You will be home-based, with a caseload spread across Hertfordshire and occasionally adjoining counties.

We are looking for a dedicated individual who will empower ex-service personnel to regain their independence after a period of Mental Health (MH) Crisis, supporting them to thrive and contribute to our communities. This role will join a team of existing VLSOs across the East of England as part of a wider collaborative team within NHS England’s Op Courage – the Veterans’ Mental Health and Wellbeing service, and will work with other service charities and local support services. You will be home based with daily travel around your local region to support your clients and build relationships in the community, whilst working as part of the wider regional WWTW and NHS clinical teams.

We are looking for a highly motivated self-starter with prior experience of working with vulnerable adults; an individual who can work independently to set priorities that accurately reflect the client’s needs. Your role will be to work with clients in the community (or their homes), facilitating intense support and analysing individual needs to create a support plan that will break down barriers to a successful stabilisation, whilst navigating their mental health pathway.

In return, we will provide you with the opportunity to demonstrate and develop your skills and career as a Veterans Liaison and Support Officer in a supportive, inclusive environment. In this role, no two days are the same and every day will bring new challenges. Internal training will be provided, and we encourage our staff to develop their own personal and professional skills.

For an informal discussion please contact Anne Germany 07935-065716.

It is important you read through WWTW key values, the Job Description and Person Specification prior to completing and submitting a WWTW short application with a supporting CV. All documents can be accessed by clicking here.

Closing date for applications is 5pm Wednesday 29 April 2026.

Interviews are planned for the week commencing 4 May 2026 and will be held via Teams.