The Warrior Programme – Post Co-ordinator

Confederation of Service Charities; Location (WV); Hybrid; USD 33,957 - 41,503; Full time

Job summary

A veteran support organization is looking for a Post Co-ordinator responsible for guiding and supporting personnel post-course. This role involves maintaining communication with participants, inputting important data into their CRM system, and providing reports to management. The successful candidate will work both remotely and attend residential courses. Applicants should have strong communication skills and experience in client support. The position is open until May 1, 2026, with immediate start preferred.

Qualifications

• Experience in supporting clients or service users.
• Ability to manage data and produce reports.
• Strong communication skills across various mediums.

Responsibilities

• Guide, monitor and support Warriors post course.
• Input key data into the CRM database.
• Produce management information reports.

Skills

Data analysis

Client support

Communication

Tools

Customer Relations Management (CRM)

Job description

The Warrior Programme – Post Co-ordinator

Responsible to: Director Operations
Salary: Circa £28,000
Location: Based from home and attendance on Residential courses required, currently in Corsham but could be elsewhere in England
Main purpose of the Project: To guide, monitor and support Warriors (Serving Personnel, Veterans and Families) post course whilst gathering data on their progress to inform service delivery and outcomes and refer onto appropriate services

Duties required:

• Build and maintain rapport with Warrior delegates via phone calls, email, text or social media to:
• Guide, monitor and support Warriors post course – signposting and referring them to support services, monitoring their health and wellbeing, relationships with family and friends and their progress against their goals
• Input key data into the Customer Relations Management (CRM) database post course
• Analyse key CRM data to identify trends, gaps in service provision and potential adjustments or improvements to service delivery
• Produce key management information reports for Director Ops and Chief Executive to inform RAGDA, service delivery, content, online support resources (incl webinar and virtual meetings), social media, stakeholder engagement and development
• Attend TWP foundation and refresher courses (physical and virtual if required). Assist with the set up and contribute to the running/administration of the course. Provide briefs as required and be prepared to take photographs and collate information as required.
• Liaise with Regional Co-ordinators, informing them of the development of Warriors and identify individuals who are prepared to engage with the external evaluator to provide a case study
• Manage Safeguarding concerns and refer/discuss with the Designated Safeguarding Lead (DSL) when appropriate
• Become the subject matter expert on data collection, evidence handling and presentation to demonstrate outcomes for Warriors to Management and Trustees

The closing date for applications is Friday 1 May 2026 with interviews commencing the following week. Successful candidates will then be invited to visit us on a residential programme 19-21 May.
Ideally, we would wish for the successful applicant to start as soon as possible.

The Warrior Programme strives to be an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from ex-Service personnel. Appointments are subject to an enhanced DBS check.