Waiver Case Management Aide — Essential Admin & Care Support

Reach for Resources, Inc.; Edina (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Reach for Resources, Inc. in Minnesota seeks a Waiver Case Management Case Aide (paraprofessional) to support Case Managers, leadership, and individuals served.

The role emphasizes communication, collaboration, and continuity of services within the Case Management Department. You will maintain organization and tracking for documentation, prepare case files, coordinate referrals with providers and community agencies, and perform timely data entry into the electronic health record and state

Qualifications

• High School Diploma.
• Experience as a Case Aide or in a closely related field or one year of post-secondary education.
• Pass a criminal background check.
• Ability to function independently and relate to a variety of individuals.
• Strong time management, organization, and tracking skills.
• Willingness to work with culturally diverse populations.
• Proficient with computers and technology (Excel, Word, SharePoint, Adobe).
• Proficient in English (written and spoken).
• Maintains a daily schedule.
• Genuine interest in helping others.

Responsibilities

• Provide clerical and administrative support to Case Managers and others in the Case Management department.
• Prepare case files for scheduled meetings; file relevant materials following meetings.
• Research community resource options for individuals and families and provide referral information to Case Managers.
• Contact providers or vendors to schedule services and make referrals to needed services for people supported.
• Enter data entry of screening documents and service authorizations into EHR and State systems timely.
• Interact professionally with all team members including person supported, family caregivers and guardians, employers, Case Managers and other stakeholders.
• Practice customer service excellence and prompt responses for all communication.
• Enter and maintain documentation of all billable work within one business day.
• Meet or exceed minimum billing standards.
• Manage incoming department mail and route to appropriate recipients within 2 business days.
• Maintain spreadsheets, lists, quarterly reports, assist with audits, maintain files, submit billing reports.
• Maintain confidentiality per Reach policy and MN Statutes.

Skills

Time management

Organization

Tracking skills

Interpersonal skills

Communication

Customer service

Education

High School Diploma

Bachelor’s Degree in Human Services

Tools

Excel

Word

SharePoint

Adobe

Job description

Reach for Resources, Inc. in Minnesota seeks a Waiver Case Management Case Aide (paraprofessional) to support Case Managers, leadership, and individuals served.

The role emphasizes communication, collaboration, and continuity of services within the Case Management Department. You will maintain organization and tracking for documentation, prepare case files, coordinate referrals with providers and community agencies, and perform timely data entry into the electronic health record and state