Waitstaff

Madden's on Gull Lake; Brainerd (MN); On-site; USD 16,000 - 21,000; Full time

Job summary

Madden's on Gull Lake in Brainerd, MN is seeking waitstaff for the 2026 season. You will serve guests food and beverage items in a prompt, professional and courteous manner across restaurant and banquet operations.

The role requires a high school diploma or GED and at least 3 months of related experience. Expect varying shifts, strong teamwork, and a resort hospitality environment with a focus on gracious service.

Qualifications

• High school diploma or GED is required.
• Three months of related experience and/or training, or an equivalent combination of education and experience.
• Strong communication and guest-service skills are essential.

Responsibilities

• Greet and seat guests promptly; describe specials and menu items.
• Take and deliver food and beverage orders; ensure guest satisfaction.
• Handle checks and cash using the POS system; maintain cleanliness and organization.
• Assist in pre-shift meetings and tastings; follow service standards and safety practices.
• Maintain professional appearance and adaptability in a fast-paced resort setting.

Skills

Organized

Communication

Decisive

Flexible

Listening

Speaking

Writing

Decision-making

Teamwork

Time management

Education

High school diploma or GED

3 months related experience

Job description

Job Details

Job Location: Brainerd, MN 56401

Salary Range: $11.41 - $15.50 Hourly

Job Category: Food & Beverage

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking the position of Waitstaff for our 2026 season. This position serves guests food and beverage items in a prompt, professional and courteous manner for restaurant and banquet operations.

Duties and Responsibilities

• Provides immediate attention to all guests upon seating.
• Describe specials of the day to the guests. Answers questions regarding any menu item and offer suggestions of menu items when appropriate.
• Takes food and beverage orders from guests and delivers food to guests promptly after preparation.
• Follows-up with guest, within 2 minutes, to ensure satisfaction. Replenishes items as needed.
• Begins to clear and reset tables within 4 minutes of guest leaving.
• Participates in pre-shift meetings and taste tests.
• Maintains organized workstation and side work duties.
• Accountable for checks and cash transactions. Utilizes Point of Sales System.
• Follows established systems for taking, placing, and delivering orders.
• Follows established standards for greeting, cocktail service, food delivery and general service techniques.
• Practices tray service for all food and beverage service.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Skills and Abilities

• Organized, great communication, decisive & flexible.
• Excellent listening, speaking, and writing skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with vendors and markets is essential.
• Time management.

Education/Experience

High school diploma or general education degree (GED). Three months’ related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities

This position does not require any supervisory responsibilities.

Work Environment

Work is performed in multiple outlets and facilities.

Physical Demands

Primarily stationary such as sitting or standing for prolonged periods of time. Must have the ability to stand, walk, talk/hear, both in person and by telephone, occasionally required to stoop, kneel, bend, crouch and lift up to 50 pound boxes and items sometimes repeatedly.

Expected Hours of Work

Varying shifts including nights, weekends, weekdays - Breakfast, lunch & dinner shifts.

Travel

Less than 10% travel required.