Houseman

Madden's on Gull Lake; Brainerd (MN); On-site; USD 19,000 - 21,000; Part time

Job summary

Madden’s on Gull Lake is seeking a part-time Houseman to shuttle guests and staff, maintain public spaces, and support multiple resort outlets. The role requires a valid driver’s license and a willingness to work outdoors, including night shifts.

The position emphasizes guest experience, teamwork with Front Desk, and basic maintenance tasks. Applicants should be able to stand or walk for long periods and lift up to 30 pounds.

Qualifications

• High school diploma or GED is preferred.
• Valid driver’s license required.
• Strong multi-tasking and organizational skills.
• Excellent communication and professional demeanor.

Responsibilities

• Shuttle guests and staff to various areas of the resort as needed.
• Check the daily shuttle log to ensure coverage of airport runs and shuttles.
• Maintain cleanliness by using daily checklists for public areas.
• Coordinate with Front Desk to enhance guest experience and deliver services.
• Monitor pool and beach areas, straighten chairs, collect towels, and remove trash regularly.
• Assist with opening/closing of outlets and support various departments as needed.

Skills

Multi-tasking

Communication

Guest service

Professionalism

Problem solving

Driver's license

Education

High school diploma/GED preferred

Job description

Job Details

• Location: Brainerd, MN 56401
• Position Type: Part-Time
• Salary Range: $14.00 - $15.00 Hourly
• Position: Houseman

Company Overview

Madden’s is an award‑winning resort located on more than 1,000 acres that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and an art gallery with painting classes, as well as a wide range of water recreation in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer.

Duties and Responsibilities

• Shuttle guests and staff to and from different resort areas when necessary
• Check the daily shuttle log to ensure the airport runs and shuttles are covered
• Use daily checklists to confirm all public areas are clean and organized
• Check with Guest Service staff for any guest room deliveries
• Monitor pool areas hourly while busy; straighten chairs, pick up towels, and remove trash as needed
• Start fires in public space fireplaces each day as noted
• Empty public space garbage as needed throughout the day
• Check beach areas as needed throughout the day
• Coordinate with Madden Brothers Market; bring ice and haul cardboard to recycling
• Assist with opening/closing of outlets according to schedule and needs
• Haul wood into guest rooms with fireplaces
• Haul wood into public area fireplaces
• Fix minor maintenance issues in guest rooms (e.g., TV programming, changing light bulbs)
• Work in conjunction with Front Desk to maximize guest experience
• Assist in all other areas and departments as needed

Skills and Abilities

• Deliver a high level of professional standards with assistance from Employee Guidelines
• Understand the resort as a whole
• Answer questions regarding the resort and Brainerd Lakes
• Demonstrate strong multi‑tasking and organizational skills
• Exhibit excellent communication skills
• Show great judgment and decision‑making skills
• Maintain a calm, professional manner under stressful situations
• Maintain a proactive "Can Do" attitude

Education / Experience

• High school diploma/GED preferred
• One year of experience or education preferred
• Valid driver’s license required

Supervisory Responsibilities

This position does not require any supervisory responsibilities.

Work Environment

Work is performed in multiple outlets and outdoors around the resort, mainly at night.

Physical Demands

Primarily standing or walking for prolonged periods (up to 8 hours). Occasionally required to stoop, kneel, bend, crouch, and lift up to 30 pounds.

Expected Hours of Work

Variable work schedule with weekends included.

Travel

Less than 10% travel required.