WAH Mortgage Customer Service Representative

MCI; Louisiana; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Mortgage Customer Service Representative with a forward-thinking company that values your contributions. This role offers the opportunity to work from home while providing exceptional customer service in the mortgage sector. You will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills. Enjoy a supportive work environment with competitive pay, benefits, and opportunities for career advancement. If you are motivated, dedicated, and passionate about helping others, this is the perfect opportunity for you.

Benefits

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Flexible Schedules

Daily Contests

Casual Dress Code

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Fluent in reading and speaking English with strong communication skills.

Responsibilities

• Handle inbound customer calls and resolve issues efficiently.
• Document call resolutions and maintain customer CRM records.

Skills

Customer Service Orientation

Problem-Solving Skills

Communication Skills

Organizational Skills

Multi-tasking Ability

Typing Speed (30-45 WPM)

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Applications

Job description

WAH Mortgage Customer Service Representative

Join to apply for the WAH Mortgage Customer Service Representative role at MCI.

Job Details

Location: Remote Work-at-Home
Type: Full-Time
Compensation: Hourly + Bonus

Benefits

Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunities, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Application Process

No Resume Required, On-site Interview. Complete a full application on our careers page, including screening questions and a brief pre-employment test.

Company Overview

MCI is a leading Business Process Outsourcing (BPO) company providing tailored solutions to meet diverse client needs. We focus on excellence and innovation, establishing ourselves as a trusted industry partner.

Role Responsibilities

• Handle inbound customer calls courteously and professionally.
• Understand customer needs and resolve issues efficiently.
• Escalate issues to appropriate staff when needed.
• Ensure first call resolution through problem solving.
• Follow client processes and perform tasks professionally.
• Use knowledge base and training to answer questions accurately.
• Create and maintain customer CRM records.
• Document call resolutions accurately.
• Handle financial inquiries following client procedures.
• Maintain confidentiality of personal and financial information.
• Follow scripts, policies, and procedures; adhere to schedules and training requirements.

Candidate Qualities

Motivated, dedicated, confident, team-oriented, positive attitude, and committed to excellent customer service.

Minimum Requirements

• Must be 18+ years old.
• High School Diploma or Equivalent.
• Ability to multi-task across multiple screens while on calls.
• Typing speed of 30-45 WPM.
• Fluent in reading and speaking English.
• Familiarity with Windows applications and ability to learn new systems.
• Basic knowledge of Microsoft Office Suite.
• Strong organizational and communication skills.
• Empathetic, responsive, patient, and conscientious customer service orientation.
• Reliable with good attendance and punctuality.
• Problem-solving skills and ability to thrive in fast-paced environments.

Preferred Qualifications

• Experience in banking or financial services.
• Data entry and professional communication skills.

Additional Requirements

• Authorized to work in the country.
• Willing to undergo background/security investigations and drug screening.

Why Join MCI?

We value your contributions with competitive pay, benefits, incentives, and opportunities for career growth. Our team enjoys paid time off, health benefits, retirement plans, disability and life insurance, training, and a fun work environment.

Work Environment & Equal Opportunity

Our environment is professional, largely sedentary, requiring long periods of sitting and computer use. We provide reasonable accommodations for disabilities. MCI is committed to diversity and equal opportunity, prohibiting discrimination and harassment in all employment aspects.