WAF & Edge Platform Lead

EY; Los Angeles (CA); Hybrid; USD 174,000 - 302,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Comprehensive benefits including major

Total rewards package (medical/dental,

Job summary

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role focuses on service performance, resilience, customer engagement, and governance across multiple teams.

The position requires strong leadership, risk management, and hands-on guidance while maintaining security and reliability in a hybrid work model at EY.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
• Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.
• Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
• Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.
• Drive consistent documentation, runbooks, inventories, support records, and operating procedures.
• Serve as an operational escalation point for significant availability, security, performance, or application delivery issues.
• Coordinate cross-team response across WAF, ingress, cloud, firewall, network, application, and vendor resources.
• Provide or support incident command when major incidents require structured coordination and stakeholder communication.
• Ensure recovery actions, communications, technical decisions, and follow-up items are documented and completed.
• Use incident and problem trends to improve resilience, monitoring, runbooks, and support readiness.

Skills

WAF & Edge platforms

Cloud networking

Team leadership

Incident management

Security governance

Education

Bachelor's degree in IT or related field

Job description

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role focuses on service performance, resilience, customer engagement, and governance across multiple teams.

The position requires strong leadership, risk management, and hands-on guidance while maintaining security and reliability in a hybrid work model at EY.