VTC Technician

ManTech; Eglin Village (FL); Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

ManTech seeks a motivated VTC Technician to support the Air Force/Space team at Eglin AFB. The role focuses on Tier I/II support, conference scheduling, and site surveys for VTC installations.

Required are a related bachelor’s degree (or 2 extra years experience), DoD 8570.01-M IAT-II certification, and strong IP/network/VTC knowledge. Top Secret with SCI eligibility preferred.

Qualifikationen

• Bachelor’s degree in related discipline; 2 years additional experience may substitute for degree.
• 2+ years hands-on experience with VTC systems, both classified and unclassified.
• Active DoD 8570.01-M IAT-II certification.
• Working knowledge of IP networks and VTC standards (H.323/SIP).
• Experience supporting Tier I/II VTC and managing Cisco switches.

Aufgaben

• Provide Tier I and II customer support for VTC systems.
• Schedule conferences using Cisco TelePresence Management Suite (TMS).
• Respond to outages, using failover/back-up options to meet client needs.
• Conduct site surveys remotely or on-site for new installations or upgrades.
• Assist with on-site VTC installations and end-network device configurations.

Kenntnisse

Tier I & II support

Cisco network basics

IP networks understanding

Site surveys

On-site installations

Ausbildung

Bachelor’s degree in related field

Tools

Cisco switches

TMS (TelePresence Management Suite)

TACLANE encryption devices

Jobbeschreibung

MANTECH seeks a motivated, career and customer-oriented VTC Technician to join our Air Force / Space team at Eglin AFB. The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities

• Tier I & II customer support
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Minimum Qualifications

• Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree
• At least 2 years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems
• Active / valid DoD 8570.01-M IAT-II certification
• Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems. Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
• Experience providing Tier I and II customer support of VTC systems; configuring and managing Cisco switches; General Dynamics Type 1 encryption devices (e.g. TACLANE).
• Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.

Security Clearance

• Current Top-Secret Clearance with SCI Eligibility
• Eligibility for access to Special Access Program Information
• Willingness to submit to a polygraph.

Physical Requirements

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.