Senior Video Teleconferencing Technician

ManTech; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

ManTech seeks a Senior Video Teleconferencing Technician to join our Doral, FL team. You will provide Tier I/II support for VTC systems, respond to outages, and conduct on-site installations with network device configuration assistance.

The role requires IP networking knowledge, site surveys, and the ability to schedule conferences using Cisco TMS. DoD-related experience and TS/SCI eligibility are preferred for this position.

Qualifications

• 5 years' experience providing Tier I/II support for Video Teleconferencing systems
• Fundamental understanding of IP networks as used in VTC systems
• Bachelor's degree in IT/CS or related field or equivalent 2 years of relevant experience

Responsibilities

• Provide Tier I & II support for VTC systems in a fast-paced environment
• Respond to system outages and coordinate failover/back-up to meet client needs
• Conduct site surveys both remotely and on-site to determine VTC install requirements
• Perform on-site VTC installations and assist with end network device configurations and checkout
• Schedule conferences using Cisco's TelePresence Management Suite (TMS)

Skills

Tier I/II support

VTC systems

Customer communication

Remote/On-site site surveys

Networking basics

Education

Bachelor's degree in IT/CS or related field

High school diploma with 2 years relevant experience equivalence

Tools

Cisco TelePresence Management Suite (TMS)

Cisco TelePresence hardware

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Perform Tier I & II customer support for VTC systems in a fast-paced environment
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
• Scheduling conferences using Cisco's TelePresence Management Suite (TMS)

Minimum Qualifications

• Highschool Diploma.
  • A Bachelor's Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
• 5 years' experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
• Fundamental understanding of IP networks and how they are implemented in support of VTC systems

Preferred Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have a current/active Top Secret clearance.
• Must be eligible to obtain a TS/SCI clearance

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.