VTC Operations Engineer (TS/SCI w/ Poly)

Abile Group, LLC; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Abile Group in Missouri is seeking a VTC Technician for a 10-year IC contract to support user facing and data center IT services across networks and security domains worldwide.

The role includes operations, incident management, scheduling, installation, and documentation, and requires TS/SCI with CI Poly, DoD 8140 IAT II, and Security+; 3+ years in AV/VTC or IT support. Proficiency with multiple vendor endpoints is needed.

Qualifications

• 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
• DoD 8140 IAT Level II Compliance or higher.
• Security+ Certification.

Responsibilities

• Monitor live VTC sessions and hardware; preemptively identify audio/video issues.
• Serve as Tier I-III support; provide remote and in-person assistance.
• Maintain tickets and identify trends for system improvements.
• Schedule and manage local and remote AV/VTC events across campuses.
• Coordinate NGA conference room scheduling across networks.
• Secure JWICS VTCs and assist customers in recording sessions.
• Install hardware and firmware upgrades; lifecycle management.
• Develop and maintain operational documentation.

Skills

VTC operations

Incident management

Event scheduling

Technical writing

Tools

TMS

CMS

CMM

VNC Viewer

Service Plus

Multi-vendor endpoints

AMX

Extron

Crestron

Planar

Job description

Abile Group in Missouri is seeking a VTC Technician for a 10-year IC contract to support user facing and data center IT services across networks and security domains worldwide.

The role includes operations, incident management, scheduling, installation, and documentation, and requires TS/SCI with CI Poly, DoD 8140 IAT II, and Security+; 3+ years in AV/VTC or IT support. Proficiency with multiple vendor endpoints is needed.