Secure VTC Operations Technician (TS/SCI)

GRVTY; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plan

Health Savings Account with company

Paid time off and holidays

401k with company match

Training and development opportunities

Company sponsored events

Job summary

GRVTY in Missouri is seeking a Video Teleconferencing Operations Center (VTOC) Technician to support enterprise video sessions from scheduling and installation through live monitoring and troubleshooting. You will coordinate with engineering teams and drive continuous improvement using the Service Plus system.

The role requires Tier I-III support, remote access tools, and the ability to manage JWICS scheduling, room reservations, and event coordination across campus networks.

Qualifications

• TS/SCI with ability to obtain a CI Polygraph.
• 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
• Hands-on experience with Tele-presence Management Suite (TMS), CMS, CMM, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints. Additional devices from AMX, Extron, Crestron, Planar.

Responsibilities

• Monitor live VTC sessions, hardware, and conferences; preemptively identify audio/video issues.
• Provide Tier I-III remote and in-person support when required.
• Schedule, coordinate, and manage local and remote AV/VTC events and room reservations.
• Escalate and collaborate with engineering teams to resolve complex issues.
• Develop and maintain operation documentation and troubleshooting guides.

Skills

A/V operations

IT support

VTC administration

Education

AA or AS degree

Tools

TMS

CMS

VNC Viewer

Service Plus

AMX

Extron

Crestron

Planar

Job description

GRVTY in Missouri is seeking a Video Teleconferencing Operations Center (VTOC) Technician to support enterprise video sessions from scheduling and installation through live monitoring and troubleshooting. You will coordinate with engineering teams and drive continuous improvement using the Service Plus system.

The role requires Tier I-III support, remote access tools, and the ability to manage JWICS scheduling, room reservations, and event coordination across campus networks.