VTC Operations Engineer: Live Sessions & Escalations

General Dynamics Information Technology; Missouri; On-site; USD 52,000 - 80,000; Full time

Job summary

General Dynamics Information Technology is seeking a UDS Video Teleconferencing Operations Center (VTOC) Technician to provide Tier I–III support across enterprise video communications. The role covers scheduling, endpoint installation, live session monitoring, and advanced troubleshooting to ensure secure and reliable VTC services at the US customer site.

The ideal candidate has 3+ years in AV operations or VTC administration, hands-on experience with TMS, CMS, VNC Viewer, and Service Plus, and

Qualifications

• 3+ years of progressive experience in A/V operations, IT support, or VTC administration.
• Hands-on experience with TMS, CMS, VNC Viewer, Service Plus Ticketing System, and multi-vendor collaboration endpoints.

Responsibilities

• Monitor live VTC sessions and hardware using Cisco TMS/CMS to identify audio/video issues.
• Provide Tier I–III remote and in-person support as first responder for VTC issues.
• Use Service Plus to track problems, resolutions, and trends for improvements.

Skills

VTC operations

Remote support

On-site support

Ticketing

TMS

CMS

VNC Viewer

Service Plus

JWICS scheduling

Multi-vendor endpoints

Education

AA/AS degree

Tools

Telepresence Management Suite (TMS)

CMS

VNC Viewer

Service Plus

JWICS scheduling system

AMX

Extron

Crestron

Planar

Job description

General Dynamics Information Technology is seeking a UDS Video Teleconferencing Operations Center (VTOC) Technician to provide Tier I–III support across enterprise video communications. The role covers scheduling, endpoint installation, live session monitoring, and advanced troubleshooting to ensure secure and reliable VTC services at the US customer site.

The ideal candidate has 3+ years in AV operations or VTC administration, hands-on experience with TMS, CMS, VNC Viewer, and Service Plus, and