VTC FacilitatorOperator

Geospatial And Cloud Analytics Inc; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

A technology and analytics company is seeking a VTC Facilitator/Operator to support the US Army T2COM VTC/AV Support Services. The role involves operating audio-visual equipment, coordinating VTC conferences, and responding to customer issues. Candidates should meet Secret clearance and IAT Level I certification requirements, and possess proficiency with Microsoft products. Experience in AV and helpdesk support is desired, with education requirements set at a high school diploma or greater.

Qualifications

• Secret clearance required.
• IAT Level I certification necessary.
• One year of AV experience preferred.
• One year of helpdesk experience preferred.

Responsibilities

• Start and power off all VTC/IPTV/AV equipment.
• Conduct audio-visual checks prior to conferences.
• Serve as primary operator for VTC conferences.
• Coordinate recording and teleconferencing.
• Respond to customer VTC/IPTV/AV problems.
• Create daily scheduling for events.

Skills

Proficient with Microsoft products

Audio-visual equipment operation

Customer service

MS Teams

MS Outlook

MS Word

MS Excel

MS PowerPoint

MS SharePoint

MS Visio

Education

High School Diploma or greater

Tools

MS Teams

MS Outlook

MS Word

MS Excel

MS PowerPoint

MS SharePoint

MS Visio

Job description

GCA is seeking a VTC Facilitator/Operator for our contract supporting the US Army T2COM (previously TRADOC) VTC/AV Support Services. The VTC Facilitator/Operator will facilitate and operate VTC/IPTV/AV conferences.

Duties

• Start and power off all VTC/IPTV/AV equipment for sessions; conduct audio‑visual checks prior to each conference.
• Serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings.
• Coordinate and implement recording and teleconferencing into sessions as required.
• Serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues.
• Create daily “Calendaring” schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources.
• Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance schedule.

Requirements

• Clearance: Secret
• Certifications: IAT Level I
• Proficient with the suite of Microsoft products to include but not limited to MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Visio

Desired Skills

• One year of AV experience.
• One year of helpdesk experience.

Education

• High School Diploma or greater.