AVP Workforce Absence Operations

Sedgwick; Dubuque (IA); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with matching

Paid time off

Job summary

Sedgwick seeks an AVP Workforce Absence Operations to lead technical and operational functions for assigned offices, ensuring compliance with company standards and client requirements while driving staffing, training, and succession planning.

The role includes budget and P&L responsibility, policy guidance, and coordination of sales and client service efforts across multiple centers. Travel will be required in a hybrid work model.

Qualifications

• Bachelor's degree preferred; CPCU, ARM, AIM, and/or AIC certifications preferred; Licenses as required.
• Ten (10) years claims management experience, including four (4) years supervisory experience.

Responsibilities

• Oversee operations management for all locations within an area.
• Establish policies to ensure compliance with best practices and client requirements.
• Develop business plans with goals for the assigned area and locations.
• Monitor area/office performance through management reports.
• Coordinate sales and client service efforts.

Skills

Claims knowledge

Communication

Leadership

Analytical skills

Organizational skills

Negotiation

Teamwork

Problem solving

MS Office

Education

Bachelor's degree

CPCU

ARM

AIM

AIC certifications

Tools

Microsoft Office

Job description

R77665

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

AVP Workforce Absence Operations

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA : 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH : 5500 Glendon Court Dublin OH 43016
• New Albany, OH : 7795 Walton Parkway New Albany, OH 43054
• Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
• Indianapolis, IN : 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Southfield, MI : 300 Galleria Officentre Southfield MI 48034
• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826
• Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344
• West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304
• South Portland, ME : 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

PRIMARY PURPOSE:

To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for overall operations management for all locations/offices within an area.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the assigned area and locations/offices.
• Monitors management reports relating to the area/office performance.
• Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned,
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience

Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.

Skills & Knowledge

• Strong technical claims knowledge
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $125,000.00 - $140,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com