Senior Cisco Voice & Collaboration Engineer

Lifted (an Upwork Company); United States; Hybrid; USD 125,000 - 180,000; Full time

Job summary

Public-Sector Technology Services Client in Florida is seeking a senior, hands-on Cisco Collaboration and Voice Engineer to support the technical delivery of enterprise voice solutions. The role requires production-level Tier-3 expertise in CUCM, CUBE, SIP, and carrier interoperability.

The candidate will participate in finalist sessions onsite and, if contracted, provide ongoing advanced managed services remotely from within the United States, including DR, changes, and incident response.

Qualifications

• 5+ years of hands-on Cisco Unified Communications and Collaboration engineering experience in enterprise production environments.
• Strong hands-on expertise with Cisco CUCM, CUBE, SIP, Cisco voice gateways, enterprise PSTN connectivity, dial plans, route and translation patterns, dial peers, and carrier interoperability.
• Demonstrated experience troubleshooting SIP signaling, call setup failures, one-way/no-audio conditions, codec and media issues, trunk instability, digit manipulation, and voice-quality problems.

Responsibilities

• Attend the finalist technical interview onsite in Florida and participate in live technical discussions involving enterprise voice and collaboration technologies.
• Lead the voice and collaboration portion of disaster-recovery scenarios, including A-side to B-side failover and full-data-center-loss recovery.
• Support CUCM, gateway, CUBE, and SIP recovery activities, including Webex Contact Center continuity, carrier number redirects, validation, rollback, and failback procedures.
• Maintain accurate ServiceNow records, SolarWinds alert reviews, technical runbooks, incident documentation, and root-cause analysis (RCA) documentation.

Skills

Cisco CUCM

CUBE

SIP

Voice gateways

Troubleshooting SIP signaling

Incident management

Documentation

Client communication

Tools

ServiceNow

Job description

Public-Sector Technology Services Client in Florida is seeking a senior, hands-on Cisco Collaboration and Voice Engineer to support the technical delivery of enterprise voice solutions. The role requires production-level Tier-3 expertise in CUCM, CUBE, SIP, and carrier interoperability.

The candidate will participate in finalist sessions onsite and, if contracted, provide ongoing advanced managed services remotely from within the United States, including DR, changes, and incident response.