VP Treasury Management Service & Delivery

FIRST BANK CHICAGO; Northbrook (IL); On-site; USD 108,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off (PTO)

Annual bonus

Job summary

First Bank Chicago seeks a Senior Treasury Management professional to lead the Service & Delivery team in Chicago. You will oversee onboarding, implementation, and ongoing servicing for commercial deposit and treasury clients, coordinating vendor reviews and risk management.

The role requires 5+ years in business banking/treasury management, strong leadership, and deep product knowledge. Competitive salary with bonus potential and comprehensive benefits.

Qualifications

• Experience leading Treasury Management Service & Delivery teams.
• Strong project management across onboarding, implementation and servicing.
• Proficient in product and vendor management within commercial banking.

Responsibilities

• Lead Treasury Management Service & Delivery team and set priorities.
• Oversee onboarding, implementation and servicing for new/existing clients.
• Monitor vendor performance and coordinate corrective actions.
• Prepare performance evaluations and coaching for staff.
• Provide SME support for client onboarding and servicing.
• Help implement additional Treasury services for clients.

Skills

Team leadership

Project management

Treasury management

Client servicing

Regulatory compliance

Analytical skills

Education

Bachelor's degree preferred

High School diploma or GED required

Tools

Fiserv

Job description

This position reports to SVP/Deposit Operations & Client ServicesBasic FunctionsThis position oversees Treasury Management Service & Delivery which includes both product management and client servicing. Responsibilities include onboarding, implementation and ongoing management of new and current vendors, products and services, as well as oversight of onboarding, implementation and ongoing servicing for new and existing commercial deposit and treasury Clients.*Market insight, including deciding what products to offer, pricing of the products and positioning the products in the marketplace is outside the purview of this position since it is owned by owned by Treasury Management Sales.Essential DutiesLead and direct the Treasury Management Service & Delivery team by establishing priorities, communicating service expectations, assigning responsibilities and providing ongoing coaching and development. Maintain cross-training and backup coverage to support consistent service delivery.1. Responsible for overseeing the responsibilities of the team, including, but not limited to:New and ongoing commercial deposit and treasury product managementProject management, which includes the design, testing, installation, and rollout, of deposit and treasury products and servicesMonitor deposit and treasury vendor performance against agreed service expectations, track unresolved issues, and coordinate corrective actions. Support periodic vendor reviews and renewal planning with the departments responsible for third-party risk management and contract approval.Review and ongoing maintenance of all applicable product agreements and applicationsInternal deposit and treasury related department monitoringInternal and external audits and examsCreation, review, and distribution of deposit and treasury related reportingDevelopment, review, and ongoing maintenance of department policies and proceduresCreating and maintaining external and internal deposit and treasury related Client training processes, procedures, reference guides, resources and scriptsCommercial Account Analysis Administration2. Prepare and deliver performance evaluations, goal planning and coaching3. Oversee the resolution of escalated Client and operational issues requiring a higher level of technical and analytical competence, working with minimal supervision.4. Oversee quality control reviews of deposit and treasury onboarding, maintenance, service setup and supporting documentation. Track errors and exceptions, identify recurring causes, and coordinate corrective actions and procedure updates.5. Provide subject matter expert assistance to the Commercial Client Services team regarding, but not limited to:New deposit account onboardingOngoing commercial deposit account maintenanceAdvanced deposit account productsNew treasury service-related onboardingOngoing treasury service-related servicingDeposit and treasury products and services offered to business and commercial Clients from both an end-user and technical perspective6. Assist Commercial Client Services staff, when needed, to implement additional services for clients:Commercial Deposit accountsAll Treasury Management products and servicesNonessential DutiesOther duties as assignedKnowledge, Skills and AbilitiesAbility to effectively lead, coach and provide direction to direct reportsAdvanced knowledge and application of policies, procedures, systems and regulations pertaining to Commercial Client ServicesAbility to manage workflow, prioritize competing responsibilities, monitor deadlines and ensure timely and accurate completion of department tasksAbility to assess operational issues, make sound decisions, escalate matters appropriately and implement effective resolutionsAbility to train, communicate expectations clearly and support consistent application of department proceduresStrong attention to detail with the ability to review work, identify errors or trends and reinforce quality control standardsEffective communication, interpersonal, tact, and diplomacy skills when working with employees, management, clients, auditors and other departmentsAbility to maintain accountability for department monitoring, reporting, documentation, audit support and regulatory compliance requirementsGood mathematical, analytical and problem-solving skills with the ability to interpret complex informationProficient computer skills and ability to effectively use department systemsExtensive knowledge of deposit and treasury products and servicesExperienced in training external Clients to utilize treasury products and servicesStrong process improvement and efficiency skills, particularly using technologyTraining & ExperienceHigh School diploma or GED required; Bachelor’s degree preferred or equivalent related experienceMicrosoft proficiency5 + years of business banking/treasury management experience preferred5 + years of prior management experience preferred3 + years of product and project management experience preferredAdditional training/education helpfulFiserv application helpfulCompensationExpected Salary Range: $108,000 - $125,000*Salary will be negotiated based on relevant skills and experience as well as internal equity and alignment with market data.BenefitsFirst Bank Chicago offers a comprehensive benefits package including medical/dental/vision/life insurance; 401(k); paid time off (PTO); and eligibility for an annual bonus. For a complete listing of benefits, please visit our website: https://firstbankchicago.com/Employee-Benefits.First Bank Chicago is an Equal Opportunity Employer: disability/veteranCrain’s Chicago Best Places to Work 2018 I 2019 I 2020 I 2021 I 2022 I 2023 I 2024 I 2025 I 2026