VP, Third-Party Risk & Operational Governance

Citi; Chicago (IL); On-site; USD 94,000 - 156,000; Full time

Benefits offered by this job

Medical

Dental & Vision Coverage

401(k)

Life, Accident & Disability Insurance

Wellness Programs

Paid Time Off

Job summary

Citi, within its US Digital Customer Experience group in Jacksonville, is seeking an experienced Operational Risk Analyst to own third-party relationships and manage TPM risk and compliance. The role focuses on identifying operational risks, guiding controls, and ensuring governance across the risk lifecycle.

The role requires 6–10 years in risk/compliance with vendor oversight, strong analytical and communication skills, and the ability to work independently within a matrix organization.

Qualifications

• 6-10 years of experience in risk management, compliance, governance, or controls within banking/financial services.
• Third-party/vendor oversight experience highly desirable.
• Proven ability to identify, measure, and manage key risks and controls.
• Strong understanding of compliance laws, rules, regulations, and best practices.
• Solid analytical skills to evaluate complex risk and control activities.
• Strong accountability, ownership, and results orientation.
• Excellent problem-solving and communication skills.

Responsibilities

• Own all aspects of the third-party relationship and manage third-party risks and TPM compliance.
• Conduct regular business reviews with vendors to discuss performance and concerns.
• Establish and oversee risk policies, technology/tools, and governance processes to minimize losses.
• Assess risks and drive actions addressing root causes of operational risk losses.
• Serve as SME for Issues Management (KPI/KRI/Corrective Actions).
• Resolve transactional escalations from vendor or internal partners.
• Analyze scorecards to mitigate risk/financial/regulatory exposure.
• Collaborate to resolve contract-bound issues and deliver value to the business environment.

Skills

Analytical Thinking

Controls Lifecycle

Credible Challenge

Governance

Policy, Procedure, and Regulation

Risk Management Lifecycle

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

Citi, within its US Digital Customer Experience group in Jacksonville, is seeking an experienced Operational Risk Analyst to own third-party relationships and manage TPM risk and compliance. The role focuses on identifying operational risks, guiding controls, and ensuring governance across the risk lifecycle.

The role requires 6–10 years in risk/compliance with vendor oversight, strong analytical and communication skills, and the ability to work independently within a matrix organization.