Senior Third-Party Operational Risk Lead

Citi; Jacksonville (FL); On-site; USD 104,000 - 156,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability ins.

Wellness programs

Paid time off

Job summary

Citi's US Digital Customer Experience team seeks an experienced Operational Risk Analyst to own all aspects of third-party relationships, identify and monitor TPM-related risks, and strengthen resilience in Jacksonville.

You will conduct regular vendor reviews, establish risk policies and governance processes, serve as SME for issues management, escalate control problems, and collaborate across business users and the Lines of Defense to protect customers and Citi's reputation.

Qualifications

• 6-10 years of experience in a risk management, compliance, governance, or controls related role – preferably in the banking and financial services industry. Third-party oversight or vendor oversight experience highly desirable.
• Proven ability to identify, measure, and manage key risks and controls.
• Strong understanding of compliance laws, rules, regulations, and best practices.
• Solid analytical skills to evaluate complex risk and control activities and processes.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a matrix organization.

Responsibilities

• Own all aspects of the third-party relationship and responsible for identifying, managing, and monitoring all third-party risks and compliance with TPM requirements.
• Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships.
• Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assess risks and drive actions to address the root causes that lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include technology operational risk.
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans).
• Resolves transactional level escalations coming from the vendor or internal partners.
• Analyze scorecards/performance management tools to mitigate exposure (risk/financial/regulatory)
• Collaborate to resolve any issues which fall within the terms of the contract.
• Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to operate with a limited level of direct supervision.

Skills

Analytical Thinking

Controls Lifecycle

Credible Challenge

Governance

Policy

Procedure and Regulation

Risk Management Lifecycle

Education

Bachelor’s/University degree

Master’s degree preferred

Job description

Citi's US Digital Customer Experience team seeks an experienced Operational Risk Analyst to own all aspects of third-party relationships, identify and monitor TPM-related risks, and strengthen resilience in Jacksonville.

You will conduct regular vendor reviews, establish risk policies and governance processes, serve as SME for issues management, escalate control problems, and collaborate across business users and the Lines of Defense to protect customers and Citi's reputation.