VP, Senior Claims Strategy & Client Advocate

Brown & Brown, Inc.; United States; Remote; USD 162,000 - 198,000; Full time

Benefits offered by this job

Health benefits

ESPP

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Job summary

Brown & Brown, Inc. seeks a Vice President, Senior Claims Case Manager to guide complex P&C claims, advocate for clients, and align strategies with risk management goals. You will lead claims processes, coordinate with brokers, carriers, and counsel, and drive optimal resolutions.

You will oversee coverage interpretation, negotiate settlements, and mentor teams while maintaining data integrity and client relationships across the organization.

Qualifications

• Bachelor’s degree or equivalent.
• 5–8+ years in brokerage, carrier, or claims adjustment roles.
• In-depth understanding of P&C coverage, risk management, and claims procedures.
• Strong verbal/written communication, negotiation, analytical, and organizational skills.
• Ability to manage multiple claims and meet deadlines.

Responsibilities

• Client Advocacy & Support – Serve as the primary point of contact for clients during claims, answering questions, providing updates, and advocating for client interests, including challenging coverage positions when appropriate.
• Claims Management – Oversee medium to large or complex P&C claims from initial reporting through settlement; manage claims status, coordinate with brokers, carriers, adjusters, legal counsel, and internal teams.
• Policy Interpretation & Coverage Analysis – Review policy language, interpret coverage, and identify opportunities to maximize recovery or reduce claim costs.
• Negotiation & Resolution – Negotiate with adjusters and carriers on reserve reductions, settlements, and coverage disputes; develop and implement strategic claim resolution plans.
• Documentation & Reporting – Maintain accurate, organized claim files; prepare claim reviews, summaries, and analyses; update agency management systems and ensure data integrity.
• Collaboration – Partner with risk advisors, internal brokers/managers, sales team to align claim strategies with business objectives and risk management priorities.
• Training & Process Improvement – Develop training materials, contribute to claims process improvements, and stay current on industry changes.

Skills

Client advocacy

Claims management

Policy interpretation

Negotiation

Documentation

Collaboration

Training

Education

Bachelor's degree or equivalent

Job description

Brown & Brown, Inc. seeks a Vice President, Senior Claims Case Manager to guide complex P&C claims, advocate for clients, and align strategies with risk management goals. You will lead claims processes, coordinate with brokers, carriers, and counsel, and drive optimal resolutions.

You will oversee coverage interpretation, negotiate settlements, and mentor teams while maintaining data integrity and client relationships across the organization.