VP, Senior Claims Strategy & Client Advocacy

Conner Strong & Buckelew; Camden (NJ); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401K plan

PTO

Job summary

Conner Strong & Buckelew is seeking a Vice President, Senior Claim Consultant to act as a senior client advocate and claims strategist. You will lead multi-line claim programs, drive accountability with carriers and TPAs, and translate claim activity into financial and operational insights for complex clients.

The role requires 10+ years in insurance claims or risk management, strong analytical and communication skills, and a willingness to travel.

Qualifications

• Bachelor's Degree preferred or equivalent work experience.
• Minimum 10 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Work, Excel, PowerPoint, Outlook).
• Must have the ability to be flexible and be available 24/7.
• Must stay abreast of changes in insurance industry.
• Must be able to travel out of town via plane, train, or auto and visit client sites.
• Must be organized and detail-oriented and possess a positive attitude.
• Excellent oral and written communication skills.
• Must be self-motivated with the ability to work independently.
• Must possess excellent analytical skills and problem solving skills.

Responsibilities

• Act as a trusted member of each client’s claim management team, providing strategic advocacy from initial reporting through resolution.
• Develop and maintain a tailored Claims Service Plan that aligns claim handling, reporting, escalation protocols, and stewardship expectations with each client’s priorities.
• Negotiate special claim servicing instructions and other client-specific requirements with carriers, third-party administrators, wholesalers, and outside vendors.
• Analyze individual claims and portfolio trends to identify financial impact, coverage issues, reserve concerns, litigation exposure, and opportunities for improved outcomes.
• Oversee claims across multiple lines of coverage.
• Provide sophisticated claim consulting for Professional Services and Financial Services clients, including matters involving professional liability, errors and omissions, management liability, fidelity/crime, and complex general liability exposures.
• Serve as a subject matter expert on complex coverage, claim strategy, litigation management, settlement planning, and carrier or TPA performance.
• Build productive relationships with clients, carriers, TPAs, wholesalers, coverage and defense counsel, and other claim-related vendors.
• Partner with senior account executives, account executives, account managers, client service professionals, and production teams to support renewals, new business, prospect meetings, and client presentations.
• Prepare clear pre-renewal and new-business claim materials, including claim narratives, loss analysis, trend insights, and recommendations.
• Mentor Claims Consultants and Associate Claims Consultants, document coaching activity, and provide relevant input to management.
• Lead special claim projects and provide backup support across the Claim Consulting Services team as needed.

Skills

Strategic advocacy

Client liaison

Analytical skills

Communication skills

Independent worker

Education

Bachelor's degree or equivalent

Juris Doctor (J.D.)

Tools

MS Office Suite

Job description

Conner Strong & Buckelew is seeking a Vice President, Senior Claim Consultant to act as a senior client advocate and claims strategist. You will lead multi-line claim programs, drive accountability with carriers and TPAs, and translate claim activity into financial and operational insights for complex clients.

The role requires 10+ years in insurance claims or risk management, strong analytical and communication skills, and a willingness to travel.