Vice President, Senior Claims Case Manager

Brown & Brown; United States; On-site; USD 162,000 - 198,000; Full time

Benefits offered by this job

Health benefits

401(k) plan and ESPP

Student loan assistance

Mental health support

Job summary

Brown & Brown seeks a Vice President, Senior Claims Case Manager to join our growing team. This role acts as a strategic advisor and client advocate through the entire property and casualty claims process, ensuring fair coverage interpretation and efficient resolution.

As a key leader, you will oversee medium to large or complex P&C claims, coordinate with brokers, carriers, adjusters, and legal counsel, and drive best practices in claims management and client service.

Qualifications

• Bachelor's degree or equivalent.
• 5-8+ years in brokerage, carrier, or claims adjustment roles.
• In-depth understanding of P&C coverage, risk management, and claims procedures.
• Strong verbal/written communication, negotiation, analytical, and organizational skills.
• Ability to manage multiple claims and meet deadlines.

Responsibilities

• Client advocacy & support as the primary point of contact for clients during claims, including challenging coverage positions when appropriate.
• Oversee medium to large or complex P&C claims from initial reporting through settlement; coordinate with brokers, carriers, adjusters, legal counsel, and internal teams.
• Review policy language, interpret coverage, and identify opportunities to maximize recovery or reduce claim costs.
• Negotiate with adjusters and carriers on reserve reductions, settlements, and coverage disputes; develop and implement strategic claim resolution plans.
• Maintain accurate, organized claim files; prepare claim reviews, summaries, and analyses; update agency management systems and ensure data integrity.
• Partner with risk advisors, internal brokers/managers, sales team to align claim strategies with business objectives and risk management priorities.
• Develop training materials, contribute to claims process improvements, and stay current on industry changes.

Skills

Client advocacy

Negotiation

Analytical

Organizational

Communication

Time management

Education

Bachelor's degree or equivalent

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Vice President, Senior Claims Case Manager to join our growing team!

The Vice President, Senior Claims Case Manager is an insurance professional who acts as a strategic advisor and client advocate through the entire property and casualty claims process, ensuring fair coverage interpretation, efficient resolution, and strong client relationships.

How You Will Contribute:

• Client Advocacy & Support - Serve as the primary point of contact for clients during claims, answering questions, providing updates, and advocating for client interests, including challenging coverage positions when appropriate.
• Claims Management - Oversee medium to large or complex P&C claims from initial reporting through settlement; manage claims status, coordinate with brokers, carriers, adjusters, legal counsel, and internal teams.
• Policy Interpretation & Coverage Analysis - Review policy language, interpret coverage, and identify opportunities to maximize recovery or reduce claim costs.
• Negotiation & Resolution - Negotiate with adjusters and carriers on reserve reductions, settlements, and coverage disputes; develop and implement strategic claim resolution plans.
• Documentation & Reporting - Maintain accurate, organized claim files; prepare claim reviews, summaries, and analyses; update agency management systems and ensure data integrity.
• Collaboration - Partner with risk advisors, internal brokers/managers, sales team to align claim strategies with business objectives and risk management priorities.
• Training & Process Improvement - Develop training materials, contribute to claims process improvements, and stay current on industry changes.

Licenses & Certifications:

Valid Property & Casualty (P&C) broker/agent license or ability to obtain; CPCU, AIC, or ARM preferred.

Skills & Experience to be Successful:

• Bachelor's degree or equivalent.
• 5-8+ years in brokerage, carrier, or claims adjustment roles.
• In-depth understanding of P&C coverage, risk management, and claims procedures.
• Strong verbal/written communication, negotiation, analytical, and organizational skills.
• Ability to manage multiple claims and meet deadlines.

Pay Range

$180,000 - $180,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ('Recruiting Vendors'). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, 'The Power to Be Yourself'.