VP, SBA Business Development Officer

Customers Bancorp Inc; California (MO); Remote; USD 90,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic VP, SBA Business Development Officer to drive growth and build relationships within the local business community. This exciting role involves managing a portfolio of clients, developing new business opportunities, and utilizing advanced banking technology to ensure success. The ideal candidate will possess strong communication skills, a proven track record in SBA loan production, and the ability to thrive in a fast-paced environment. Join a forward-thinking organization that values personal development and offers a collaborative work culture where your contributions will make a significant impact.

Qualifications

• 5+ years in SBA 7a loan production with strong business development skills.
• Excellent communication and ability to multitask in a high-tech environment.

Responsibilities

• Build relationships with small businesses and manage a loan portfolio.
• Drive sales through outreach efforts and relationship management.

Skills

Excellent verbal and written communication skills

5+ years of experience in SBA 7a loan production

Ability to multitask

Established network of referral partners

Strong understanding of credit underwriting

Strong business development skills

High emotional intelligence

Open to learning and growth

Outgoing personality

Tools

Salesforce

Microsoft Excel

Microsoft Office

Outlook

TEAMS

Job description

VP, SBA Business Development Officer

Apply locations

Remote - California
Remote - NV

Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: REQ-2025-569

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Remote in California or Nevada. If within a 50-mile radius of a Customers Bank location, the expectation is to be hybrid. All subject to change.

Salary range: An annual salary range up to $120,000 is what we expect to pay for this position, based on overall skills and experience. Commission plan based on performance.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

What you’ll do:

• Serves the banking needs of small businesses to pro-actively operate at the heart of the local business community, to build new relationships. The Government Guaranteed Lender goals include building a book of business and a loan goal of $10 million annually. The client base will consist of owner-occupied commercial real estate, owner-operated businesses and other SBA eligible 7A loans.
• Responsible for sales and outreach efforts lead lists, internal and external referrals, COI’s, cold calling and other ways to attract business.
• Drives relationship management by identifying cross-selling opportunities and introducing our Product partners to help provide a full banking proposition.
• Under the Single Point of Contact (SPOC) the government guaranteed lender is expected to do joint calling and prospecting with Product partners depending on the situation.
• Develop a targeted COI (center of influence) list and have a detailed plan to build relationships that lead to referral business in support of goals.
• Build your individual market profile as well as the profile of Customers Bank in the local community.
• Effectively utilizes the resources/tools available to manage the call/relationship management consistent sales process and activities.
• Manage and develop a portfolio of customers, expected to grow portfolio by deepening existing relationships. Primary focus is on new business development for lending and deposits.
• General knowledge of SBA credit underwriting with proven ability to develop, retain and expand relationships with COIs.
• Use and understanding of Salesforce and all bank technology tools that ensure the lender and the bank’s success in performing processes and following procedures necessary to input and track productivity.
• Maintain weekly and all required pipeline reports.
• Input of credit applications and packages into the Salesforce system.

What do you need?

• Excellent verbal and written communication skills
• 5+ years of experience in SBA 7a loan production.
• Experience with 504 loans is a plus.
• Ability to multitask
• Established network of referral partners (COI’s/Brokers)
• Strong understanding of credit underwriting
• Strong business development skills
• Able to work in a changing high tech and mobile environment
• Outgoing personality
• Able to work in a team environment
• High emotional intelligence
• Open to learning and growth
• Familiar with regulatory requirements for lending

Technology Skills:

• Microsoft Excel
• Microsoft Office
• Outlook
• TEAMS

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.