VP, Rewards Delivery & Process Excellence

Testing Site - JPMC; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

Testing Site - JPMC is seeking a Rewards Product Delivery Vice President – Delivery Manager to oversee process-improvement initiatives, align with Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits supplier population, and drive operational excellence.

The role emphasizes data analytics, effective storytelling, and AI-guided improvements, with a focus on stakeholder engagement and delivering measurable risk reduction across supplier engagements.

Qualifications

• 8+ years of proven experience in process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction.
• Proven ability to foster an inclusive environment and coordinate work across different parts of a department.
• Experience leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.
• Ability to collaborate with Product and Tech teams to discuss / recommend new functionality to enhance the customer experience.
• Understand key business functions / knowledge of regulations surrounding business and vendor management.
• Demonstrate exceptional interpersonal skills including collaboration and relationship building.

Responsibilities

• Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance
• Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary
• Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
• Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners
• Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential)

Job description

Testing Site - JPMC is seeking a Rewards Product Delivery Vice President – Delivery Manager to oversee process-improvement initiatives, align with Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits supplier population, and drive operational excellence.

The role emphasizes data analytics, effective storytelling, and AI-guided improvements, with a focus on stakeholder engagement and delivering measurable risk reduction across supplier engagements.