Executive Director, Data Strategy & AI Automation

Testing Site - JPMC; New York (NY); On-site; USD 170,000 - 260,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Director for Rewards to lead data-driven innovation across Data Modernization, VoC analytics, and AI-enabled Automation. You’ll set a business-aligned strategy, build domain-oriented data products with strong governance, and operationalize VoC insights-to-action.

Partnering with Product, Technology, Operations, Risk/Compliance, and Analytics, you will deliver modern AI and intelligent solutions using generative AI, machine learning, Robotic Process

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Demonstrated experience with AI/ML technologies, LLMs, advanced automation tools, and data modernization.

Responsibilities

• Drive the strategy for automation and efficiency, leveraging multiple technologies such as AI/ML, RPA, Alteryx and Tableau or other similar tools
• Drive the strategy for Voice of Customer data, leveraging call, complaint, survey and social media data to provide actionable insights to Product and Business Owners
• Drive cloud modernization across Rewards data repositories
• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Oversee the development and delivery of solutions for product support functions, including escalations & complaints analysis, vendor management, fraud & misuse, third-party invoicing reconciliation & payments, content builds, business configuration/setups, platform monitoring, and exceptions handling
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Own product performance and is accountable for investing in enhancements to achieve business objectives
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation

Skills

AI/ML technologies

Data analytics

Product lifecycle

Stakeholder management

Strategic planning

Team leadership

Tools

Alteryx

Tableau

LLMs

Job description

Testing Site - JPMC is seeking a Product Director for Rewards to lead data-driven innovation across Data Modernization, VoC analytics, and AI-enabled Automation. You’ll set a business-aligned strategy, build domain-oriented data products with strong governance, and operationalize VoC insights-to-action.

Partnering with Product, Technology, Operations, Risk/Compliance, and Analytics, you will deliver modern AI and intelligent solutions using generative AI, machine learning, Robotic Process