VP Retail Sales Leader – Banking Branch Ops

Minnbankers; Mankato (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid health and dental保险

Employer HSA contribution available

Life insurance and long-term disa...

401(k) with employer match

Dependent Care Flexible Spending账户

Vision insurance

Community Impact Time Off

Generous PTO package

Paid holidays

Minnesota Earned Sick and Safe Time

Minnesota Paid Family and MedicalLeave

Job summary

Pioneer Bank is seeking a Retail Sales Supervisor to lead the St. James and Madelia Branch teams. You will supervise Tellers, Personal Bankers, Deposit Account Specialists, and Universal Bankers while ensuring top-tier customer service and efficient operations.

The role emphasizes coaching, training, and performance development, with a focus on building strong customer relationships and retail processes across multiple Minnesota locations.

Qualifications

• Banking industry experience with a background in transactional services and/or retail sales.
• Previous people-management or supervisory experience preferred; however, we are willing to develop the right individual with strong leadership potential.
• A commitment to continued learning and professional growth.
• A genuine passion for serving others and creating exceptional customer experiences.
• Ability to maintain a high level of confidentiality and professionalism.
• Exceptional communication and interpersonal skills.
• Strong business acumen, organization, and problem-solving abilities.

Responsibilities

• Lead, supervise, and coordinate scheduling for Tellers, Personal Bankers, Deposit Account Specialists, and Universal Bankers in St. James and Madelia.
• Oversee retail operational processes and procedures to promote consistency, accuracy, and exceptional service.
• Develop a strong understanding of retail banking programs, products, and transaction-processing procedures and provide guidance to team members.
• Work alongside retail employees to provide hands-on training, coaching, and development.
• Identify opportunities for employee growth and provide ongoing support to strengthen knowledge, confidence, and performance.
• Organize and lead coaching efforts around the retail sales and customer service process.
• Foster a positive, collaborative environment focused on teamwork, professional growth, and serving our customers.

Skills

Banking experience

People management

Leadership

Communication skills

Interpersonal skills

Confidentiality

Customer service

Problem-solving

Organization

Job description

Pioneer Bank is seeking a Retail Sales Supervisor to lead the St. James and Madelia Branch teams. You will supervise Tellers, Personal Bankers, Deposit Account Specialists, and Universal Bankers while ensuring top-tier customer service and efficient operations.

The role emphasizes coaching, training, and performance development, with a focus on building strong customer relationships and retail processes across multiple Minnesota locations.