Retail Banking Branch Leader - St. James & Madelia

PIONEER BANK; Saint James (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Dependent Care FSA

Vision insurance

PTO

Holidays

Sick time

Paid family leave

Job summary

Pioneer Bank is seeking a Retail Sales Supervisor to lead scheduling for tellers and personal bankers in the St. James and Madelia branches. This full-time role includes coaching, training, and developing staff to ensure excellent customer service and adherence to banking procedures.

The position requires strong leadership, banking know-how, and a commitment to growth. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Pioneer Bank is an equal opportunity employer.

Qualifications

• Banking experience in transactional services or retail sales.
• Previous supervisory experience preferred; however, we are willing to develop the right individual with strong leadership potential.
• Commitment to continued learning and professional growth.
• Genuine passion for serving others and creating exceptional customer experiences.
• Ability to maintain a high level of confidentiality and professionalism.
• Exceptional communication and interpersonal skills.
• Strong business acumen, organization, and problem-solving abilities.

Responsibilities

• Lead and coordinate scheduling for tellers and bankers in St. James and Madelia.
• Oversee retail operations to ensure consistency and service quality.
• Develop understanding of banking programs and processes; guide team.
• Provide hands-on training, coaching, and development.
• Identify opportunities for employee growth and support performance.
• Organize coaching around retail sales and customer service.
• Foster a collaborative environment focused on customer service.

Skills

People management

Leadership

Retail banking

Customer service

Communication

Job description

Pioneer Bank is seeking a Retail Sales Supervisor to lead scheduling for tellers and personal bankers in the St. James and Madelia branches. This full-time role includes coaching, training, and developing staff to ensure excellent customer service and adherence to banking procedures.

The position requires strong leadership, banking know-how, and a commitment to growth. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Pioneer Bank is an equal opportunity employer.