VP, Retail Operations & Community Impact

Lumber Liquidators; Los Angeles (CA); On-site; USD 180,000 - 200,000; Full time

Job summary

Goodwill Southern California seeks a Vice President, Retail Operations to scale multi-site stores, drive revenue, and deliver exceptional experiences for shoppers and donors. You will translate strategy into operational excellence across the retail network, overseeing performance, safety, and compliance while building leaders and high-performing teams.

Reporting to the CEO, you’ll lead strategic planning, digital transformation initiatives, and expansion of store operations with a focus on

Qualifications

• 15+ years of retail experience.
• 10 years of progressive leadership experience overseeing multi-site operations.
• Bachelor's degree required; a master's degree or equivalent preferred.
• Ability to travel locally 50-75% of the time.

Responsibilities

• Set the vision and direction for retail operations across multiple locations, driving revenue, profitability, productivity, and operational efficiency.
• Leverage performance analytics to optimize pricing, inventory flow, merchandising, labor productivity, and the customer experience.
• Strengthen operational consistency, loss prevention, safety, and compliance across the retail enterprise.
• Champion continuous improvement, innovation, and scalable processes that support sustainable growth.
• Lead and develop a high-performing leadership team, building a strong talent pipeline for District Managers and Store General Managers.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.
• Ensure consistency, compliance, and operational excellence across multi-site operations by reinforcing standards and disciplined execution.
• Partner to create an engaging, safe, and supportive work environment for employees and program participants.

Skills

Retail leadership

Leadership experience

Strategic planning

Data analytics

Travel availability 50-75%

Education

Bachelor's degree

Master's degree or equivalent

Job description

Goodwill Southern California seeks a Vice President, Retail Operations to scale multi-site stores, drive revenue, and deliver exceptional experiences for shoppers and donors. You will translate strategy into operational excellence across the retail network, overseeing performance, safety, and compliance while building leaders and high-performing teams.

Reporting to the CEO, you’ll lead strategic planning, digital transformation initiatives, and expansion of store operations with a focus on