Impact-Driven Retail Service & Operations Lead

Lumber Liquidators; Los Angeles (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discount at Goodwill Socal locations

Goodwill Perks: Discounts on dining, 2

Employee Assistance Program

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO)

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers. Under the Site Manager, you will drive seamless operations, excellent customer and donor experiences, and strong team performance to transform lives through the power of work.

You will supervise and train teams, manage opening/closing, cash, and safety, and ensure brand standards while supporting engagement programs and community impact.

Qualifications

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• Strong communication, problem-solving, and organizational skills.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences reflecting our RISE values.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with CRM programs and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

Leadership

Coaching

Communication

Problem-solving

Organizational skills

Education

High school diploma or GED

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping systems

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead one of our retail stores, boutiques, or donation centers. Under the Site Manager, you will drive seamless operations, excellent customer and donor experiences, and strong team performance to transform lives through the power of work.

You will supervise and train teams, manage opening/closing, cash, and safety, and ensure brand standards while supporting engagement programs and community impact.