Vice President of Retail Operations

Goodwill Southern California; Los Angeles (CA); On-site; USD 180,000 - 200,000; Full time

Job summary

Goodwill Southern California in Los Angeles is seeking a Vice President, Retail Operations to lead a multi-site retail enterprise and translate strategy into operational excellence. You will drive revenue, profitability, and customer experience across the region, leveraging performance analytics and industry best practices.

You will build and coach a high-performing leadership team, champion continuous improvement, and ensure consistency and compliance across all stores while supporting the

Qualifications

• 15+ years of retail experience.
• 10+ years of progressive leadership in multi-site operations.
• Bachelor’s degree required; Master’s degree or equivalent preferred.
• Proven track record of driving operational strategy, financial performance, and talent development.
• Strong business acumen and data-driven decision making.
• Willingness to travel locally 50-75%.

Responsibilities

• Set vision and direction for retail operations across multiple locations to drive revenue, profitability, productivity, and operational efficiency.
• Leverage analytics and best practices to optimize pricing, inventory flow, merchandising, labor productivity, and customer experience.
• Ensure consistency, compliance, safety, loss prevention, and scalable processes across the enterprise.
• Lead and develop a high-performing leadership team and build a strong talent pipeline for District Managers and Store General Managers.
• Collaborate cross-functionally on digital transformation, systems integration, and new store development.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.

Education

Bachelor's degree

Master's degree or equivalent

Job description

At Goodwill Southern California, retail is about more than what we sell-it's about the opportunities we create, the communities we serve, and the lives we help transform. As one of the leading nonprofits in the world, and the largest nonprofit in Southern California, Goodwill Southern California has been transforming lives through the power of work for over 100 years. Originally opened in the heart of Los Angeles in 1916, today Goodwill Southern California operates a vast network of retail stores, donation centers, career resource centers, work programs, youth programs, and more throughout Los Angeles, Riverside, and San Bernardino counties.

We're seeking an accomplished, strategic, and people-focused Vice President, Retail Operations to lead our retail enterprise into its next chapter of growth. This is an exceptional opportunity for a visionary retail leader who knows how to scale multi-site operations, build high-performing teams, drive financial results, and create an outstanding experience for shoppers, donors, and employees.

As a key leader, you'll translate organizational strategy into operational excellence across our retail stores, strengthening performance while advancing Goodwill's mission of Transforming Lives through the Power of Work.

What You'll Lead

• Set the vision and direction for retail operations, driving revenue, profitability, productivity, and operational efficiency across multiple locations.
• Leverage performance analytics and industry best practices to optimize pricing, inventory flow, merchandising, labor productivity, and the customer experience.
• Strengthen operational consistency, loss prevention, safety, and compliance across the retail enterprise.
• Champion continuous improvement, innovation, and scalable processes that support sustainable growth.
• Lead and develop a high-performing leadership team, building a strong talent pipeline for future District Managers and Store General Managers.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.
• Empower teams at every level to contribute ideas, solve problems, and deliver exceptional results.
• Ensure consistency, compliance, and operational excellence across multi-site operations by reinforcing standards, controls, and disciplined execution.
• Partner across the organization to create an engaging, safe, and supportive work environment where employees and program participants can thrive.

Strategic Planning & Organizational Growth

• Translate board-approved strategic priorities into actionable plans and measurable business outcomes.
• Collaborate cross-functionally on digital transformation, systems integration, new store development, and facility improvements.
• Identify opportunities to expand operational capabilities and strengthen performance across territories.
• Partner with Workforce & Career Development to expand inclusive employment opportunities through Goodwill's G-Force teams, supporting employees with disabilities.

What You Bring

• 15+ years of retail experience, including at least 10 years of progressive leadership experience overseeing complex, multi-site operations.
• A bachelor’s degree required; a master’s degree or equivalent is preferred.
• A proven track record of driving operational strategy, financial performance, talent development, and organizational results.
• Strong business acumen, analytical capabilities, and the ability to turn data into decisive action.
• A passion for developing leaders, improving processes, and building cultures where people and performance flourish.
• Ability to travel locally 50-75% of the time.

Base Salary Range: $180,000-$200,000

Performance Bonus: Eligible for an annual bonus based on individual and company performance.

Lead a Business. Build Careers. Strengthen Communities.