Director- Technology It

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

The MetroHealth System seeks an executive IT leader to guide enterprise infrastructure strategy, architecture, and operations at the Old Brooklyn/Cleveland campuses. You will oversee network, data center, DR, and unified communications, while directing major IS incident response and multi-site teams.

You will mentor managers, partner with vendors, and align IT initiatives with clinical operations and security standards, supporting the system's mission and patient care excellence.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related discipline or equivalent experience.
• Five or more years of system administration and leadership experience in a health system.
• Five or more years participating in and leading information system projects.
• Five or more years of experience in infrastructure domains.
• Strong strategic thinking and leadership, from concept to implementation.
• Deep understanding of networks, clinical applications, security standards, and office software proficiency (MS Word/Excel/PowerPoint/Visio/Project).
• Excellent interpersonal and executive communication skills.
• Excellent organizational skills to meet deadlines and handle urgent issues.
• Experience with ITIL foundations, ISO or Six Sigma knowledge.

Responsibilities

• Lead strategy, planning, architecture, engineering, implementation, maintenance and support of enterprise infrastructure.
• Act as thought leader for infrastructure in a multi-site academic medical center environment.
• Provide day-to-day major IS incident response on a rotating basis with other IS Directors.
• Mentor and develop senior technical teams and managers.
• Oversee vendor management and coordination with service providers; ensure alignment with policy and law.
• Uphold MetroHealth System’s mission, vision, values and customer service standards.

Skills

Strategic leadership

Executive communication

ITIL foundations

ISO/Six Sigma

Project leadership

Education

Bachelor’s degree in CS or Engineering

Master’s degree (preferred)

Tools

MS Word

MS Excel

MS PowerPoint

MS Visio

MS Project

Job description

Location: MetroHealth Old Brooklyn Campus

Biweekly Hours: 80.00

Shift: 8a - 5p

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Responsible for the strategy, planning, architecture, engineering, implementation, maintenance, and support of company-wide technology infrastructure systems including the health system network, data center and disaster recovery operations, and all unified communications platforms and strategy telecommunications. Serves as the thought leader and expert resource for infrastructure and technology in a complex academic medical center environment with multiple physical sites of service. Provides day to day major IS incident response on a rotating basis with other IS Directors. Leads, mentors, and develops highly skilled technical teams. Manages subordinate managers(s) who manage employee(s) and service vendors. Is responsible for the overall direction, coordination and evaluation of these teams. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, or related discipline, OR any equivalent combination of education, training, and experience in addition to the experience stated below.
• Five or more years related experience in system administration and leadership, preferably in a similar health system.
• Five or more years of experience participating in and leading information system projects.
• Five or more years of experience in the various technical domains of infrastructure.
• Demonstrated strategic thinking and strategic leadership having taken issues from concept to implementation to optimization
• Deep understanding of networks, business and clinical applications typical to a health care environment, and security standards, Advanced PC knowledge including proficiency in MS Word, MS Excel, MS PowerPoint, MS Visio, and MS Project.
• Excellent interpersonal and executive communication skills.
• Excellent organizational skills in order to meet deadlines and respond to urgent issues and changing priorities.
• Expertise in quality improvement processes such as ITIL foundations, ISO or Six Sigma.

Preferred:

• Master’s Degree in one of the foregoing disciplines.
• Understanding of the business of healthcare including clinical operations, physician workflows, reimbursement etc.
• ITIL certification.
• PMP or comparable certification.

Physical Demands: May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Dexterity to use computer.