Director of Patient Experience & Service Excellence

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Temple Health – Temple University Health System seeks a Director of Patient Experience to provide operational oversight and leadership for patient experience initiatives at Temple Health. The role reports to the Chief Experience Officer and collaborates with senior leaders, medical staff, and department directors to ensure extraordinary service and compassion across all patient encounters.

The position emphasizes leading operational initiatives, patient experience training programs, and shaping

Qualifications

• 3 years experience leading in Healthcare or related fields
• Experience with patient satisfaction surveys (HCAHPS, OAS-CAHPS) in healthcare
• 3 years implementing customer service improvements in healthcare settings

Responsibilities

• Oversee Temple Health patient experience operations and quality initiatives.
• Partner with the Chief Experience Officer and senior leaders to design and implement patient experience programs.
• Represent the voice of patients and families to ensure service excellence and compassion across Temple Health.
• Lead training programs for patient experience across departments and care settings.

Skills

Leadership

Customer service

Quality improvement

Communications

Education

Bachelor's degree in Healthcare/Hospitality or related field

Master's degree in Healthcare/Hospitality or related field (preferred)

Combination of relevant education and experience may substitute degree

Job description

Temple Health – Temple University Health System seeks a Director of Patient Experience to provide operational oversight and leadership for patient experience initiatives at Temple Health. The role reports to the Chief Experience Officer and collaborates with senior leaders, medical staff, and department directors to ensure extraordinary service and compassion across all patient encounters.

The position emphasizes leading operational initiatives, patient experience training programs, and shaping