Patient Experience Marketing Coordinator

TPMG; Newport News (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent healthcare organization in Newport News, VA, seeks a Patient Experience Associate to enhance customer service practices across the organization. You will provide training, onboard staff, and work with various teams to ensure a unified approach to patient care. The ideal candidate should hold a Bachelor's degree in business or related fields and exhibit strong communication and organizational skills. This full-time role offers a chance to make a meaningful impact on patient experiences and healthcare delivery.

Qualifications

• Proven experience in creating and presenting Customer Service training.
• Valid driver’s license required for travel.
• Passion for enhancing patient care experiences.

Responsibilities

• Conduct weekly training at new hire orientations.
• Assist with onboarding TPMG providers and clinicians.
• Develop and maintain customer service training course.

Skills

Excellent written and oral communication skills

Copywriting and content development

Ability to analyze and present reports

Strong organizational skills

Ability to manage multiple projects

Customer service techniques

Education

Bachelor’s degree in business, marketing, communications, or related field

Tools

Word

Excel

PowerPoint

Job description

A prominent healthcare organization in Newport News, VA, seeks a Patient Experience Associate to enhance customer service practices across the organization. You will provide training, onboard staff, and work with various teams to ensure a unified approach to patient care. The ideal candidate should hold a Bachelor's degree in business or related fields and exhibit strong communication and organizational skills. This full-time role offers a chance to make a meaningful impact on patient experiences and healthcare delivery.