VP Operations

The Alicart Restaurant Group; New York, Northern (NY, KY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

The Alicart Restaurant Group is seeking a dynamic VP of Operations to oversee multi-unit restaurant operations in New York. You will drive strategic plans, optimize performance, and ensure exceptional guest service across locations.

Location: 1430 Broadway, Manhattan, NY 10018. Lead financial management, team development, quality control, and marketing collaboration to grow revenue and maintain high standards.

Qualifications

• 5-10 years of general management experience.
• Extensive full-service GM and/or multi-unit experience with $30M+ in revenue.
• Direct experience overseeing a group of restaurants with different outlets/concepts.
• Strong oral and written communication skills.
• Self-motivated, well-organized, and results-driven professional.

Responsibilities

• Strategic Planning: Develop and implement strategic plans to achieve business objectives, including expansion, revenue growth, and cost control.
• Financial Management: Monitor financial performance, manage budgeting and forecasting, and implement strategies to maximize profitability and efficiency.
• Operational Oversight: Lead restaurant operations by managing day-to-day activities and executing growth strategies.
• Team Leadership: Mentor the management team, oversee recruitment, resolve issues, and promote teamwork.
• Guest Service Experience: Uphold exceptional guest service standards and address customer concerns promptly.
• Quality Control & Compliance: Oversee quality control measures and ensure health, safety, sanitation, and policy compliance.
• Marketing & Promotion: Collaborate to drive sales and increase brand awareness.
• Performance Analysis: Analyze KPIs and implement improvements.

Skills

General management

Multi-unit leadership

Communication skills

Results-driven

Job description

We're looking for a dynamic leader to join our team as VP of Operations. This role plays a critical part in driving the success and growth of our restaurant business by overseeing all operational aspects and ensuring a consistently high level of service and guest satisfaction. The VP of Operations will have full oversight of our restaurant operations - including multi-million-dollar locations - with direct responsibility for financial performance, guest relations, and staff development.

Your Role With Us

Strategic Planning Develop and implement strategic plans to achieve business objectives, including expansion, revenue growth, and cost control.

Financial Management Monitor financial performance, manage budgeting and forecasting, and implement strategies to maximize profitability and efficiency.

Operational Oversight Lead restaurant operations by managing day-to-day activities and executing growth strategies. Ensure smooth daily operations, maintain quality standards, and optimize processes for efficiency and productivity.

Team Leadership Mentor the management team by directing their work, overseeing recruitment efforts, resolving client issues, and addressing employee relations. Foster a positive work environment that promotes teamwork and collaboration.

Guest Service Experience Uphold exceptional guest service standards, address customer concerns promptly, and implement initiatives that enhance the overall dining experience.

Quality Control & Compliance Partner with the culinary team to oversee quality control measures, ensuring consistency in food, service, and cleanliness. Ensure compliance with all health, safety, and sanitation regulations, as well as company policies and procedures.

Marketing & Promotion Collaborate with marketing teams to develop and implement strategies that drive sales and increase brand awareness.

Performance Analysis Analyze key performance metrics, identify areas for improvement, and implement strategies to address deficiencies and capitalize on opportunities.

What We're Looking For

• 5-10 years of general management experience, with required multi-unit leadership experience
• Extensive full-service GM and/or multi-unit experience with $30M+ in revenue
• Direct experience overseeing a group of restaurants with different outlets/concepts
• Strong oral and written communication skills
• Self-motivated, well-organized, and results-driven professional

Location(s)

1430 BroadwayManhattan, New York , New York 10018 , United States