Chief Operating Officer

Confidential; Los Angeles (CA); On-site; USD 150,000 - 250,000; Full time

Job summary

Confidential in Los Angeles seeks an experienced Chief Operating Officer to own day-to-day and long-term performance across a small restaurant/hospitality portfolio. You will build scalable systems, elevate guest and team experience, and drive profitability across multiple locations while partnering with the executive team on growth strategy.

This role requires a hands-on leader with a track record of balancing operational discipline with brand and culture in fast-paced, guest-facing

Qualifications

• 10+ years of progressive operations leadership in restaurants, hospitality, or multi-unit food & beverage.
• Proven experience leading multi-unit operations (regional, multi-state, or national scale).
• Track record of driving P&L performance and operational KPIs across a growing portfolio.
• Experience leading new unit openings and scaling operations through growth.
• Strong people-leadership skills with experience building and developing field leadership teams.

Responsibilities

• Own full P&L responsibility across all locations, driving revenue growth and margin improvement.
• Set and enforce operating standards for food quality, service, safety, and guest experience.
• Build and scale operational infrastructure to support unit growth and new market entry.
• Oversee labor models, scheduling, and productivity standards across locations.
• Partner with culinary/BOH leadership on menu execution, food cost, and supply chain efficiency.
• Recruit, develop, and retain General Managers and regional/district leadership.
• Build training programs and career pathing to support a scalable, high-performing workforce.
• Foster a strong service culture that reflects brand values across every location.
• Establish performance metrics and accountability systems for field leadership.
• Partner with the CEO on unit growth strategy, including new site selection and opening plans.
• Lead new restaurant openings, from pre-opening planning through post-launch stabilization.
• Evaluate technology and systems to improve operational efficiency (POS, inventory, labor management).
• Ensure compliance with health, safety, labor, and licensing regulations across all markets.
• Present operational performance and strategic recommendations to ownership/executive leadership.

Skills

P&L ownership

Operations leadership

Multi-unit operations

Team leadership

Menu cost & supply chain

Food safety compliance

Labor management

New site openings

Education

Bachelor's degree

Tools

POS systems

Inventory management

Labor management software

Job description

Chief Operating Officer – Food & Beverage

Reports to: CEO/President

Compensation: Competitive, based on experience

We're looking for a hands-on operations leader to own day-to-day and long-term performance across a small (but growing!) restaurant/hospitality portfolio. This person will build scalable systems, elevate guest and team experience, and drive profitability across multiple locations, while partnering closely with the executive team on growth strategy. This is a high-visibility role for someone who thrives in fast-paced, guest-facing environments and knows how to balance operational discipline with brand and culture.

What You'll Do

Operations Leadership

• Own full P&L responsibility across all locations, driving revenue growth and margin improvement
• Set and enforce operating standards for food quality, service, safety, and guest experience
• Build and scale operational infrastructure to support unit growth and new market entry
• Oversee labor models, scheduling, and productivity standards across locations
• Partner with culinary/BOH leadership on menu execution, food cost, and supply chain efficiency

Team & Culture

• Recruit, develop, and retain General Managers and regional/district leadership
• Build training programs and career pathing to support a scalable, high-performing workforce
• Foster a strong service culture that reflects brand values across every location
• Establish performance metrics and accountability systems for field leadership
• Partner with the CEO on unit growth strategy, including new site selection and opening plans
• Lead new restaurant openings, from pre-opening planning through post-launch stabilization
• Evaluate and implement technology and systems to improve operational efficiency (POS, inventory, labor management)
• Ensure compliance with health, safety, labor, and licensing regulations across all markets
• Present operational performance and strategic recommendations to ownership/executive leadership

What You Bring

• 10+ years of progressive operations leadership experience in restaurants, hospitality, or multi-unit food & beverage
• Proven experience leading multi-unit operations (regional, multi-state, or national scale)
• Track record of driving P&L performance and operational KPIs across a growing portfolio
• Experience leading new unit openings and scaling operations through growth
• Strong people-leadership skills with experience building and developing field leadership teams
• Working knowledge of food safety, labor law, and hospitality compliance requirements
• Bachelor's degree preferred; equivalent industry experience will be considered