VP of Unified Digital Customer Experience

Record; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

Matching 401k

Generous holiday and PTO

Employee pricing

Job summary

ASSA ABLOY seeks a Vice President of Digital Customer Experience Strategy to define and advance the enterprise-wide digital CX vision. This leader will map customer journeys, identify friction, and translate insight into strategic investments that connect experiences across products, brands, and business units.

The role requires 15+ years in digital experience leadership, proven ability to influence executives, and a deep grasp of design, platform ecosystems, and transformation.

Qualifications

• Bachelor’s degree in a digital strategy, customer experience, or related field (Master’s preferred).
• 15+ years in digital experience and transformation, product management, or related fields.
• Experience leading enterprise-scale transformation across multiple business units.

Responsibilities

• Define and lead the vision, strategy, and roadmap for end-to-end digital customer experience.
• Identify friction points across customer journeys and drive improvements across websites, platforms, and portals.
• Partner with Product, Engineering, Sales, Marketing, and Operations to align investments with outcomes.
• Influence executive stakeholders and drive enterprise-wide customer-centric decisions.
• Champion user-centered design, usability, and accessibility in product development.

Skills

Leadership

Digital strategy

Customer experience

Product management

Platform strategy

Governance

Data analytics

AI & automation

Education

Bachelor’s degree

Master’s degree or equivalent leadership experience

Job description

ASSA ABLOY seeks a Vice President of Digital Customer Experience Strategy to define and advance the enterprise-wide digital CX vision. This leader will map customer journeys, identify friction, and translate insight into strategic investments that connect experiences across products, brands, and business units.

The role requires 15+ years in digital experience leadership, proven ability to influence executives, and a deep grasp of design, platform ecosystems, and transformation.