Chief Digital Experience Architect

ASSA ABLOY Group; Phoenix (AZ); On-site; USD 220,000 - 320,000; Full time

Benefits offered by this job

Bonus eligible

Medical, Dental, Vision plans

Professional development opportunities

Competitive compensation with 401k

Generous holiday schedule

Job summary

ASSA ABLOY Group seeks a visionary leader to define and advance the enterprise-wide digital customer experience strategy. The VP will identify friction, translate insights into investments, and drive a unified ecosystem across products, platforms, and services.

The role reports to the President, Building Technology Solutions, and coordinates with Product, Technology, Sales, Marketing, and Operations to optimize the customer lifecycle and growth.

Qualifications

• Bachelor's degree in digital strategy, CX, HCI, information architecture, digital media or related field.
• Master's degree or equivalent leadership experience preferred.
• 15+ years of progressive leadership experience in digital experience, digital transformation, CX, product management, or related fields.
• Experience leading enterprise-scale transformation across multiple business units.
• Proven ability to influence executive stakeholders and drive change in complex organizations.
• Experience with AI, automation, integrations, and data services.

Responsibilities

• Define and lead the vision, strategy, and roadmap for end-to-end digital customer experience.
• Develop understanding of customer workflows across specification to management lifecycle.
• Map journeys across websites, platforms, portals, integrations, apps, and services.
• Identify friction and opportunities to simplify and improve digital interactions.
• Partner with Product, Engineering, Sales, Marketing, and Operations to align investments.
• Serve as the executive advocate for customer-centric decision-making.
• Drive a unified experience strategy for a connected ecosystem.
• Translate insights and trends into recommendations and priorities.
• Establish governance and best practices for ASSA ABLOY's digital touchpoints.
• Champion user-centered design, usability, and accessibility across development.
• Focus on front-end design and connect behavior, business, and tech.
• Use data and research to guide prioritization and improvements.
• Identify opportunities in AI, automation, data services, and integrations.

Skills

Digital strategy

Customer experience

Executive alignment

Product management

Digital transformation

Platform strategy

Leadership

Education

Bachelor's in related field

Master's degree preferred

Job description

ASSA ABLOY Group seeks a visionary leader to define and advance the enterprise-wide digital customer experience strategy. The VP will identify friction, translate insights into investments, and drive a unified ecosystem across products, platforms, and services.

The role reports to the President, Building Technology Solutions, and coordinates with Product, Technology, Sales, Marketing, and Operations to optimize the customer lifecycle and growth.