Chief Digital Experience Architect

ASSA ABLOY Global Solutions; Phoenix (AZ); Presencial; USD 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Tuition reimbursement

401k matching

Generous holiday

Descripción de la vacante

ASSA ABLOY Global Solutions is seeking a Vice President of Digital Customer Experience Strategy to define and lead the enterprise-wide digital CX vision. This leader will identify friction, map journeys, and translate customer insight into strategic investments across the lifecycle.

Reporting to the President, Building Technology Solutions, the role will drive governance, roadmaps, and cross-functional collaboration with Product, Technology, Sales, Marketing, and Customer Success to accelerate

Formación

• Bachelor’s degree in digital strategy, CX, HCI, or related field.
• 15+ years in digital experience, CX, or product management leadership.
• Experience leading enterprise-scale transformation across business units.
• Proven ability to influence executive stakeholders and drive changes.

Responsabilidades

• Define and lead the vision, strategy, and roadmap for end-to-end digital CX.
• Understand customer workflows across specification, purchase, deployment, and management.
• Establish a holistic view of journeys across websites, platforms, portals, and apps.
• Identify friction points and opportunities to simplify digital interactions.
• Partner with Product, Engineering, Customer Success, Sales, Marketing, and Operations.
• Serve as the executive advocate for customer-centric decision-making.
• Drive a unified experience strategy across the ecosystem.
• Translate insights into strategic investments and priorities.
• Establish governance and best practices for digital experiences.
• Champion usability, accessibility, and workflow optimization.
• Leverage data, analytics, and research for prioritization.
• Identify opportunities to create value through AI, automation, and integrations.

Conocimientos

Digital strategy

Leadership

Customer experience

Product management

Stakeholder influence

Systems thinking

AI & automation

Educación

Bachelor’s degree in digital strategy

Master’s degree preferred

Descripción del empleo

ASSA ABLOY Global Solutions is seeking a Vice President of Digital Customer Experience Strategy to define and lead the enterprise-wide digital CX vision. This leader will identify friction, map journeys, and translate customer insight into strategic investments across the lifecycle.

Reporting to the President, Building Technology Solutions, the role will drive governance, roadmaps, and cross-functional collaboration with Product, Technology, Sales, Marketing, and Customer Success to accelerate