Executive VP, Enterprise Digital Customer Experience

Traka Group; Northern (KY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Bonus eligible

Medical, Dental, Vision

Tuition reimbursement

401k match

Paid time off

Employee discounts

Job summary

ASSA ABLOY is seeking a Vice President of Digital Customer Experience Strategy to define and drive the enterprise-wide vision across global platforms. This leader will align product, technology, sales, and operations to create a connected customer ecosystem and accelerate growth.

The role sits in Phoenix, AZ or Austin, TX, with a focus on transforming workflows, improving digital adoption, and delivering measurable business outcomes through customer-centric, data-driven strategies.

Qualifications

• Bachelor's degree in digital strategy, customer experience, HCI, or related field.
• 15+ years of progressive leadership in digital experience, transformation, or product management.
• Experience leading enterprise-scale transformation across multiple business units.
• Proven ability to influence executive stakeholders and drive change in complex organizations.

Responsibilities

• Define and lead the vision, strategy, and roadmap for end-to-end digital customer experience across platforms.
• Develop deep understanding of customer workflows and needs across discovery, specification, purchase, deployment, and management lifecycles.
• Establish holistic customer journeys across websites, platforms, portals, integrations, apps, and services.
• Identify friction points and opportunities to simplify and improve digital interactions.
• Partner with Product, Engineering, Sales, Marketing, and Operations to align investments with outcomes.
• Advocate for customer-centric decision-making at the executive level.
• Drive a unified ecosystem experience rather than isolated products.
• Translate customer insights into strategic recommendations and investments.
• Establish governance, standards, and best practices for digital experiences.
• Champion user-centered design, usability, and accessibility in product development.
• Leverage data and research to prioritize and improve initiatives.
• Identify value from AI, automation, and data services.
• Influence product, platform, and acquisition strategies by voicing customer needs.
• Collaborate with BU leaders to ensure initiatives support growth and efficiency.

Skills

Executive leadership

Digital strategy

Customer experience

Platform strategy

Stakeholder management

Education

Bachelor's degree in digital strategy or related field

Master's degree preferred

Job description

ASSA ABLOY is seeking a Vice President of Digital Customer Experience Strategy to define and drive the enterprise-wide vision across global platforms. This leader will align product, technology, sales, and operations to create a connected customer ecosystem and accelerate growth.

The role sits in Phoenix, AZ or Austin, TX, with a focus on transforming workflows, improving digital adoption, and delivering measurable business outcomes through customer-centric, data-driven strategies.