VP of Operations - Scale Delivery & CX Excellence

Great Day Improvements, LLC; Cincinnati (OH); Vor Ort; USD 185.000 - 200.000; Vollzeit

Zusammenfassung

Champion Windows is seeking a Vice President of Operations in the United States to own the delivery of projects after sale, ensuring consistent customer experience, cost structure, and quality across all divisions. The role reports to the Division President and leads Regional Operations Managers, Service and Warranty, and Installation teams.

The position focuses on aligning factory and field operations, standardizing processes, and achieving profitability targets while maintaining safety and

Qualifikationen

• 15+ years of experience in operations, general management, or executive leadership within a multi-location organization.
• Proven track record of scaling operations, improving efficiency, and profitability.
• Experience in residential or home improvement or installation-based services preferred.
• Bachelor's degree in business, operations, or related field.

Aufgaben

• Set short- and long-term operational goals and strategies with the Division President.
• Lead the Regional Operations Managers, Service and Warranty, and Installation leadership across divisions.
• Own the post-sale customer experience and service/warranty standards to protect Champion's reputation.
• Drive cost management, throughput, and profitability across divisions.

Kenntnisse

Operations leadership

Strategic planning

Financial acumen

Cross-functional leadership

Ausbildung

Bachelor's degree in Business

Jobbeschreibung

Champion Windows is seeking a Vice President of Operations in the United States to own the delivery of projects after sale, ensuring consistent customer experience, cost structure, and quality across all divisions. The role reports to the Division President and leads Regional Operations Managers, Service and Warranty, and Installation teams.

The position focuses on aligning factory and field operations, standardizing processes, and achieving profitability targets while maintaining safety and