VP of Operations - Drive Process Excellence & CX

Ingersoll Rand; Lynchburg (VA); In loco; USD 171.000 - 256.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentor

Benefits package

Flexible scheduling

Descrizione del lavoro

Ingersoll Rand seeks a VP of Operations to guide performance and drive results in the Virginia market. You’ll bring 12 years of leadership experience and own a strategic, high-trust agenda with a flexible schedule and supportive team.

The role offers a substantial salary range and room to grow within the company’s operations framework. You will defend governance, oversee change management, and ensure alignment with executive expectations while maintaining excellence in customer experience across

Competenze

• Leadership experience in a senior operations role.
• Customer-focused mindset with strong interpersonal skills.
• Ability to navigate ambiguity and adapt to evolving briefs.
• Ability to read and follow documentation accurately.
• Proven reliability and accountability in delivering hard assignments.
• Comfort with change management and governance processes.

Mansioni

• Maintain process improvement focus as the VA market shifts.
• Identify leadership gaps before they appear in dashboards.
• Lead incident resolution until closure.
• Keep Change Management documentation up to date.
• Defend Change Management fundamentals under speed pressures.
• Clarify vp expectations for a part-time role scenario.
• Document work performed and outcomes clearly.
• Protect customer experience through every delegation change.

Conoscenze

Leadership

Customer-focused

Interpersonal skills

Ambiguity navigation

Documentation discipline

Reliability

Descrizione del lavoro

Ingersoll Rand seeks a VP of Operations to guide performance and drive results in the Virginia market. You’ll bring 12 years of leadership experience and own a strategic, high-trust agenda with a flexible schedule and supportive team.

The role offers a substantial salary range and room to grow within the company’s operations framework. You will defend governance, oversee change management, and ensure alignment with executive expectations while maintaining excellence in customer experience across