VP of Mortgage Servicing & Strategic Growth

Keesler Federal Credit Union; Gulfport (MS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Life Insurance

401(k) match

Tuition reimbursement

Disability insurance

Employee Assistance Program

Job summary

Keesler Federal Credit Union seeks a seasoned VP – CUSO, EverSouth Mortgage, LLC to provide strategic leadership for mortgage servicing and future originations. You will oversee portfolio onboarding, servicing technology, risk management, regulatory compliance, and client partnerships with credit unions and investors.

Reporting to executive leadership, you will guide budgeting, pricing, and performance metrics, build scalable processes, and drive growth while maintaining strict governance and

Responsibilities

• Provide overall strategic, operational, and financial leadership for EverSouth Mortgage, LLC, ensuring alignment with organizational objectives, governance requirements, risk appetite, and long-term growth strategies.
• Lead the development, implementation, and ongoing management of the mortgage servicing business, including operational infrastructure, staffing, technology, controls, policies, regulatory compliance, and service delivery.
• Direct all mortgage servicing operations and servicing portfolio activities, ensuring efficient, compliant, and member-focused execution across loan administration, investor servicing, default management, escrow administration, portfolio transfers, and servicing asset management.
• Oversee the successful onboarding and conversion of mortgage servicing portfolios, including implementation planning, data integrity, client transitions, quality assurance, and ongoing performance monitoring.
• Drive business development, client acquisition, and relationship management efforts to expand servicing partnerships with credit unions and other strategic clients, while supporting portfolio growth and profitability objectives.
• Establish and monitor key performance indicators, service standards, financial targets, and operational metrics related to quality, compliance, member experience, client satisfaction, efficiency, growth, and profitability.
• Provide executive oversight of servicing technology, data governance, cybersecurity, business continuity, vendor management, and strategic technology initiatives that support operational effectiveness and scalability.
• Develop and maintain a comprehensive risk management, compliance, and internal control framework that ensures adherence to applicable federal and state regulations, investor requirements, licensing obligations, and industry best practices.
• Lead financial performance and profitability initiatives, including budgeting, capital planning, pricing strategies, revenue growth, expense management, portfolio economics, and achievement of long-term business objectives.
• Partner with internal and external stakeholders, including executive leadership, the Board of Managers, regulators, investors, auditors, legal counsel, vendors, and client organizations to support organizational success and governance requirements.
• Provide regular reporting and recommendations regarding strategic initiatives, operational performance, financial results, risk management, business development activities, and organizational growth to executive leadership and the Board of Managers.
• Develop and execute the strategic roadmap for future mortgage origination activities, including operational design, regulatory readiness, capital planning, secondary market relationships, and integration with servicing operations, while ensuring growth initiatives maintain organizational stability, compliance, and profitability.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Other duties as assigned.
• Travel of up to 30% required.
• Non-traditional work hours required. This can include but not limited to evenings, weekends, and/or holidays.

Job description

Keesler Federal Credit Union seeks a seasoned VP – CUSO, EverSouth Mortgage, LLC to provide strategic leadership for mortgage servicing and future originations. You will oversee portfolio onboarding, servicing technology, risk management, regulatory compliance, and client partnerships with credit unions and investors.

Reporting to executive leadership, you will guide budgeting, pricing, and performance metrics, build scalable processes, and drive growth while maintaining strict governance and