VP - CUSO, EverSouth Mortgage, LLC

Keesler Federal Credit Union; Gulfport (MS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Life Insurance

401(k) match

Tuition reimbursement

Disability insurance

Employee Assistance Program

Job summary

Keesler Federal Credit Union seeks a seasoned VP – CUSO, EverSouth Mortgage, LLC to provide strategic leadership for mortgage servicing and future originations. You will oversee portfolio onboarding, servicing technology, risk management, regulatory compliance, and client partnerships with credit unions and investors.

Reporting to executive leadership, you will guide budgeting, pricing, and performance metrics, build scalable processes, and drive growth while maintaining strict governance and

Responsibilities

• Provide overall strategic, operational, and financial leadership for EverSouth Mortgage, LLC, ensuring alignment with organizational objectives, governance requirements, risk appetite, and long-term growth strategies.
• Lead the development, implementation, and ongoing management of the mortgage servicing business, including operational infrastructure, staffing, technology, controls, policies, regulatory compliance, and service delivery.
• Direct all mortgage servicing operations and servicing portfolio activities, ensuring efficient, compliant, and member-focused execution across loan administration, investor servicing, default management, escrow administration, portfolio transfers, and servicing asset management.
• Oversee the successful onboarding and conversion of mortgage servicing portfolios, including implementation planning, data integrity, client transitions, quality assurance, and ongoing performance monitoring.
• Drive business development, client acquisition, and relationship management efforts to expand servicing partnerships with credit unions and other strategic clients, while supporting portfolio growth and profitability objectives.
• Establish and monitor key performance indicators, service standards, financial targets, and operational metrics related to quality, compliance, member experience, client satisfaction, efficiency, growth, and profitability.
• Provide executive oversight of servicing technology, data governance, cybersecurity, business continuity, vendor management, and strategic technology initiatives that support operational effectiveness and scalability.
• Develop and maintain a comprehensive risk management, compliance, and internal control framework that ensures adherence to applicable federal and state regulations, investor requirements, licensing obligations, and industry best practices.
• Lead financial performance and profitability initiatives, including budgeting, capital planning, pricing strategies, revenue growth, expense management, portfolio economics, and achievement of long-term business objectives.
• Partner with internal and external stakeholders, including executive leadership, the Board of Managers, regulators, investors, auditors, legal counsel, vendors, and client organizations to support organizational success and governance requirements.
• Provide regular reporting and recommendations regarding strategic initiatives, operational performance, financial results, risk management, business development activities, and organizational growth to executive leadership and the Board of Managers.
• Develop and execute the strategic roadmap for future mortgage origination activities, including operational design, regulatory readiness, capital planning, secondary market relationships, and integration with servicing operations, while ensuring growth initiatives maintain organizational stability, compliance, and profitability.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Other duties as assigned.
• Travel of up to 30% required.
• Non-traditional work hours required. This can include but not limited to evenings, weekends, and/or holidays.

Job description

Seaway Admin
13083-A Seaway Road
Gulfport, MS 39503, USA

Description

JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!

Keesler Federal Credit Union team membersenjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

Position: VP – CUSO, EverSouth Mortgage, LLC

Department: CUSO Operations

FLSA: Exempt

Summary

The VP - CUSO, EverSouth Mortgage, LLC provides strategic, operational, and financial leadership for the organization's mortgage servicing business and future mortgage origination initiatives. This position is responsible for establishing and executing the company's long-term vision, driving profitable growth, ensuring regulatory compliance, managing business performance, and delivering exceptional service to members and client organizations. The VP oversees all aspects of mortgage servicing operations, including portfolio conversion and onboarding, servicing technology, risk management, compliance, financial performance, and business development. The role serves as the primary liaison to executive leadership, the Board of Directors, regulators, investors, vendors, and client credit unions, while developing strategic partnerships that support organizational growth and profitability. This position is accountable for building a scalable, compliant, and high-performing mortgage services organization and executing the strategic roadmap for future expansion into mortgage originations.

Supervisory Responsibilities

Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

Essential Functions

• Provide overall strategic, operational, and financial leadership for EverSouth Mortgage, LLC, ensuring alignment with organizational objectives, governance requirements, risk appetite, and long-term growth strategies.
• Lead the development, implementation, and ongoing management of the mortgage servicing business, including operational infrastructure, staffing, technology, controls, policies, regulatory compliance, and service delivery.
• Direct all mortgage servicing operations and servicing portfolio activities, ensuring efficient, compliant, and member-focused execution across loan administration, investor servicing, default management, escrow administration, portfolio transfers, and servicing asset management.
• Oversee the successful onboarding and conversion of mortgage servicing portfolios, including implementation planning, data integrity, client transitions, quality assurance, and ongoing performance monitoring.
• Drive business development, client acquisition, and relationship management efforts to expand servicing partnerships with credit unions and other strategic clients, while supporting portfolio growth and profitability objectives.
• Establish and monitor key performance indicators, service standards, financial targets, and operational metrics related to quality, compliance, member experience, client satisfaction, efficiency, growth, and profitability.
• Provide executive oversight of servicing technology, data governance, cybersecurity, business continuity, vendor management, and strategic technology initiatives that support operational effectiveness and scalability.
• Develop and maintain a comprehensive risk management, compliance, and internal control framework that ensures adherence to applicable federal and state regulations, investor requirements, licensing obligations, and industry best practices.
• Lead financial performance and profitability initiatives, including budgeting, capital planning, pricing strategies, revenue growth, expense management, portfolio economics, and achievement of long-term business objectives.
• Partner with internal and external stakeholders, including executive leadership, the Board of Managers, regulators, investors, auditors, legal counsel, vendors, and client organizations to support organizational success and governance requirements.
• Provide regular reporting and recommendations regarding strategic initiatives, operational performance, financial results, risk management, business development activities, and organizational growth to executive leadership and the Board of Managers.
• Develop and execute the strategic roadmap for future mortgage origination activities, including operational design, regulatory readiness, capital planning, secondary market relationships, and integration with servicing operations, while ensuring growth initiatives maintain organizational stability, compliance, and profitability.
• Responsible for compliance with all Federal regulations, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Other Duties and Responsibilities:

• Other duties as assigned.
• Travel of up to 30% required.
• Non-traditional work hours required. This can include but not limited to evenings, weekends, and/or holidays.

Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills, and/or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree in a related field or equivalent combination of education and experience which demonstrates the ability to perform the functions of the position required.

Experience and Other Requirements:

• Minimum of 12 years of similar or related progressive experience in mortgage servicing, mortgage banking, or a related industry, including senior-level management responsibility experience required.
• Minimum of 9 years of leadership or supervisory experience required
• Advanced experience leading, growing, launching, or transforming mortgage servicing, mortgage banking, CUSO, or other regulated financial services operations.
• Advanced experience leading large-scale servicing conversions, technology implementations, operational integrations, or other complex business initiatives.
• Advanced experience with P&L management, budgeting, strategic planning, business development, and achieving growth and profitability objectives.
• Extensive knowledge of mortgage servicing operations, servicing portfolio management, regulatory compliance, investor requirements, and risk management practices.
• Strong understanding of mortgage servicing technology platforms, vendor management, internal controls, data governance, and operational reporting.
• Experience presenting and communicating effectively with boards of directors, executive leadership, regulators, clients, investors, auditors, and other stakeholders.
• Demonstrated ability to build, lead, and develop high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Working knowledge of credit union operations, CUSO governance, and NCUA requirements preferred.
• Experience with mortgage origination operations, secondary market activities, investor relationships, and mortgage production strategies preferred.
• Change Management - Must be able to lead and support change initiatives by fostering innovation, encouraging adoption of new ideas, and helping teams adapt to evolving business needs.
• People Development - Must be able to assess team capabilities, identify skill gaps, and develop talent to build high-performing teams and support organizational success.
• Results Orientation - Must be able to drive results by maintaining accountability, overcoming obstacles, and leading teams to achieve organizational goals and performance objectives.
• Strategic Thinking - Must be able to think strategically by aligning decisions and actions with organizational goals, anticipating future needs, and identifying opportunities to drive business success.
• Emotional Intelligence - Must be able to demonstrate emotional intelligence by fostering trust, navigating sensitive situations, understanding diverse perspectives, and building strong relationships that support team engagement, collaboration, and organizational success.

Computer Skills:

• Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).

Certificates, Licenses, and Registrations:

None

Interpersonal Skills:

Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners. Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns. Maintains a courteous, cooperative, and service-oriented approach in a variety of work situations, including those involving differing perspectives or needs. Builds positive working relationships and contributes to a collaborative, inclusive, and member-focused environment.

Physical Demands

The physical demands described below are representative of those that may be associated with performing the essential functions of this position. The essential functions of this role can be performed with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.

While performing the duties of this job, the employee may be required to remain in a stationary position for extended periods, move within the work environment, and operate a computer and other standard office equipment. Job duties may also involve the use of hands and arms to operate tools, devices, or controls, and to exchange information using various communication methods. Occasional postural activities such as bending, kneeling, crouching, or stooping may be required. The position may occasionally require lifting or moving items weighing up to 15 pounds.

The work environment is primarily a professional office or branch setting, with a focus on member service and collaboration. The role may require working in shared workspaces and interacting with members, coworkers, and vendors through various communication methods. Work may involve extended periods of sitting or standing, repetitive motions such as computer or device use, and occasional movement throughout the facility.

The essential functions of the position can be performed with or without reasonable accommodation, in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA).

The Human Resources department retains the sole right and discretion to make changes to this job description.

#HPIND

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.