Senior Mortgage Servicing & Investor Relations Lead

Mmbba; Greenbelt (MD); Hybrid; USD 100,000 - 170,000; Full time

Job summary

Educational Systems FCU seeks a leader to oversee first mortgage and equity loan servicing, ensuring timely post-closing activities and investor reporting. You will manage delinquency monitoring, remittance, and compliance with Freddie Mac, Fannie Mae, and other guidelines, while directing a high-performing servicing team.

You will collaborate with executives to evaluate new relationships and optimize portfolio strategies in a dynamic credit union environment in Maryland.

Qualifications

• Bachelor's degree in Finance, Business, Accounting or related field preferred.
• 7–10 years mortgage servicing experience in a financial institution.
• 5+ years management/supervisory experience required.
• Strong knowledge of Freddie Mac, Fannie Mae loan servicing requirements.
• Proven ability to manage cross-functional teams and large servicing portfolios.

Responsibilities

• Oversee first mortgage and equity loan servicing functions.
• Ensure post-closing, secondary market, and capital market activities run timely.
• Monitor delinquency, remittance, investor reporting, and regulatory compliance.
• Lead servicing team, drive process efficiency, maintain data integrity.
• Collaborate with senior management on new relationships and strategy.

Skills

Leadership

Analytical skills

Cross-functional teamwork

Regulatory knowledge

Communication

Education

Bachelor's degree in Finance/Business/Accounting

Mortgage servicing experience 7-10 years

Tools

FICS Mortgage Servicer

Encompass LOS

Corelation Keystone

Job description

Company Overview

Educational Systems FCU has proudly served the education community for almost 70 years. With over $1.4 billion in assets and 13 branches, the Credit Union serves 93,000 members. We are a fast-growing credit union who knows who we are, who we serve, and where we are going. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our mission is to empower individuals and communities through accessible financial solutions. We are committed to fostering financial well-being by providing competitive solutions, personalized services, and educational resources. By building strong partnerships, supporting community growth, and promoting financial literacy, we strive to create a brighter future for our members, Ambassadors (employees), and the communities we serve.

About the Career Opportunity

Responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. Ensures servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA and internal policies and regulatory standards. Leads a high-performing servicing team, drives process efficiency, ensures data integrity, and manages relationships with investors, custodians and internal stakeholders. Collaborates with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization’s portfolio management strategies.

Position Requirements

A Bachelors Degree in Finance, Business, Accounting or related field is strongly preferred and a minimum 7 - 10 years progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements is required. A minimum 5 years management/supervisory experience required along with a strong working knowledge of mortgage loan servicing requirements including regulatory and investor guidelines. A functional servicing knowledge of Conventional, FHA, FHLB, USDA and other loan programs required and a working knowledge of servicing systems and data reconciliation processes. FICS Mortgage Servicer, Encompass LOS and Corelation Keystone proficiency a plus. Must have a proven ability to manage cross-functional teams and large servicing portfolios and demonstrated leadership abilities and the ability to motivate a team. Must be proactive and possess excellent analytical and problem-solving skills with a focus on process-improving operations. Must be able to exercise independent judgment and discretion and be able to multi-task and have excellent interpersonal skills as well as written and verbal communication skills.

To Apply

Please visit our website at https://www.esfcu.org and visit our Career page. We are an equal opportunity employer.