VP of IT Operations: Cloud, Infra & Service Excellence

Verra Mobility; Phoenix (AZ); On-site; USD 180,000 - 280,000; Full time

Job summary

Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead enterprise infrastructure, end-user computing, systems, databases, and service desk functions. This leader ensures reliability, performance, and cost-effectiveness across our global IT operations and builds high-performing teams.

You will drive cloud strategy, modernization, security alignment, and budget management while partnering with executives to enable growth and risk management.

Qualifications

• 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
• Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
• Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
• Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
• Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.

Responsibilities

• Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
• Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
• Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
• Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
• Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
• Partner with application and data teams to align database architecture with business requirements.
• Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
• Deliver a modern, productive, and reliable technology experience for all employees.
• Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
• Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
• Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
• Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
• Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
• Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
• Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
• Drive process maturity, automation, and continuous improvement across all IT operations functions.

Skills

IT leadership

Strategic planning

Vendor management

Budget management

Executive communication

Education

Bachelor's degree

Tools

AWS

Azure

GCP

Job description

Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead enterprise infrastructure, end-user computing, systems, databases, and service desk functions. This leader ensures reliability, performance, and cost-effectiveness across our global IT operations and builds high-performing teams.

You will drive cloud strategy, modernization, security alignment, and budget management while partnering with executives to enable growth and risk management.