VP of Hospitality

Norfolk Casino; Norfolk (VA); On-site; USD 120,000 - 190,000; Full time

Job summary

Boyd Gaming Corporation is seeking an experienced executive to lead hotel/property strategies and analytics, driving profitability and guest experience across multiple properties. You will set standards, implement innovative branding, and collaborate with revenue, IT, and sales teams to maximize occupancy and revenue.

The role requires a track record in national hospitality brands, strong leadership, and the ability to travel to properties and industry events to align operations with corporate

Qualifications

• Ten years of progressive hotel management and related experience.
• Experience with national hospitality brands overseeing multi-unit operations.
• Ability to build collaborative culture and drive change across large teams.
• Willingness to travel frequently to Boyd properties, conferences and meetings.
• Excellent negotiation and communication skills with diverse audiences.
• Familiarity with hotel business intelligence tools and software.

Responsibilities

• Provides strategic leadership and guidance in the execution of hotel/property business plans.
• Develop analytics to benchmark and enhance service levels, productivity, profitability, and to aid strategic decision making.
• Works to maintain consistency in Boyd Gaming’s hotel products and enhance the brand.
• Drives branded programming and innovation in hotel concepts to exceed guest expectations and enhance revenue.
• Identifies, creates, and implements brand standards and best practices.
• Leads the development, implementation, and maintaining of operational standards and hotel room standards.
• Assists Corporate IT in recommending, testing, installing, upgrading hotel/sales systems.
• Ensures stakeholders develop occupancy goals, sales objectives, projections, and set hotel rates.
• Collaborates with Sales Directors to ensure goals are met and commitments fulfilled.
• Travels to properties and participates in conferences and strategic meetings.

Skills

Negotiation

Communication

Leadership

Strategic thinking

Analytical skills

Education

Bachelor’s degree or equivalent in business/sales/hotel administration

Tools

BI tools

Hotel software

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provides strategic leadership and guidance in the execution of hotel/property business plans.
• Development of analytics to benchmark and enhance service levels, productivity, profitability, and to aid strategic decision making.
• Works to maintain consistency in Boyd Gaming’s hotel products and enhance the brand.
• Drives branded programming and innovation in hotel concepts to exceed guest expectations and enhance revenue.
• Identifies, creates, and implements brand standards and best practices.
• Leads the development, implementation, and maintaining of operational standards, and hotel room standards, including room amenities, bedding, products, design, and safety.
• Continuously examines administrative effectiveness and develops more efficient procedures or consolidation of processes.
• Assists Corporate IT in recommending, testing, installing, upgrading, and implementing all hotel/sales related systems for the Boyd Gaming.
• Ensures that the Boyd Gaming key stakeholders are able to effectively develop realistic occupancy goals, sales objectives, projections, and set hotel rates that will generate revenue increases and meet occupancy goals and revenue targets.
• Works directly with all Boyd Gaming’s Group Sales Directors to ensure that sales teams meet all goals and commitments.
• Collaborates with Revenue Management and Central Reservation departments to maximize hotel revenue potential.
• Responds quickly to changing market conditions/trends and explores new revenue and technology opportunities and encourages property directors to do the same.
• Works as liaison to Corporate HR to assist and recommend changes/enhancements to, restructuring of, and/or replacement/consolidation of key hotel/sales positions.
• Networks within the industry and community to gain insight and share information.
• Stays informed of market and industry trends.
• Explores and develops strategic partnerships.
• Other duties as assigned by management.

Qualifications

• Bachelor’s degree or equivalent experience in business, sales, or hotel administration.
• Ten years of progressive experience and proven track record in hotel management, food & beverage operations, or related field.
• Previous national hospitality brand experience overseeing multiple quality, service, and pricing segments.
• Ability to build and foster a collaborative and cohesive culture.
• Development experience in the designing and opening of new hotels.
• Diverse business experience with significant administrative responsibilities in a major corporation with multiple units.
• Ability to thrive in fast-paced environment.
• Drive for quality, efficiency, and innovation.
• Desire to solve complex challenges.
• Ability to travel frequently for visits to Boyd properties, conferences, and strategic meetings.
• Excellent negotiation and communication skills with ability to adjust presentation to appropriate audience as required.
• Excellent analytic, decision making, and problem-solving skills to assess and improve operational strategies.
• Familiarity with and use of hotel business intelligence tools and software.
• Ability to handle multiple projects with concurrent aggressive deadlines.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Experience with change management, including developing and implementing solutions requiring comprehensive transformations of operational practices.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.