VP of High Net Worth Card Experience & Growth

JPMorgan Chase & Co.; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. is seeking a Vice President for the High Net Worth Card Customer Experience team in New York, NY. The role focuses on driving growth and enhancing client experience for the J.P. Morgan Reserve card portfolio. The ideal candidate has over 8 years of experience in product strategy or financial services and strong skills in client insights and data analysis.

Responsibilities include leading product strategies, optimizing customer interactions, and developing comprehensive reports for executive leadership. We offer a competitive total rewards package and various employee benefits.

Qualifications

• 8+ years of experience in product strategy or client experience in financial services.
• Proactive, strategic approach with ability to manage multiple complex initiatives.
• Experience working with High Net Worth clients.

Responsibilities

• Lead product and client experience optimization for the HNW segment.
• Own end-to-end customer experience for the HNW Card client.
• Analyze client experience drivers to identify enhancements.

Skills

Product strategy

Client experience

Data analysis

Customer insights

Communication skills

Education

BA degree or equivalent

MBA preferred

Job description

JPMorgan Chase & Co. is seeking a Vice President for the High Net Worth Card Customer Experience team in New York, NY. The role focuses on driving growth and enhancing client experience for the J.P. Morgan Reserve card portfolio. The ideal candidate has over 8 years of experience in product strategy or financial services and strong skills in client insights and data analysis.

Responsibilities include leading product strategies, optimizing customer interactions, and developing comprehensive reports for executive leadership. We offer a competitive total rewards package and various employee benefits.